Frequently Asked Questions

Have a question?

Talk to us on live chat or send us an email at
Our customer service wizards work 9am to 6pm, Mondays to Saturdays (except for public holidays),
and we will endeavour to get back you as soon as we can.

Which products do you have available for Mothers Day?

We’re currently still planning for Mother’s Day. Pre-order will start from mid April. Stay tuned!

What are the type of flower bunches you offer?

We offer 4 different range of bunches; Petite, Signature, Fav and Luxe.

Petite Bunch
It’s our newly launched range, priced from $25 with free delivery. This fun-sized bunch is a great affordable option for everyday gifting so you can cherish everyday moments with your loved ones – big or small, good or bad – #justbecauselove.

Signature Bunch
It’s our signature range, currently priced from $30 with free delivery. We have a new design weekly which means something new and different each week! The design will be revealed 1 – 2 weeks in advance.

From Monday 6 April 2020, we will increase our Signature Bunch’s starting price to $40. The change will allow us to introduce seasonal & premium flowers and create more gorgeous designs.

Fav Bunch
This always-available range features bunches with our bestselling and favourite blooms, priced from $40 with free delivery. The designs are fixed based on our most sought-after flowers including tulips, roses, eustoma and sunflowers. So, if you’re not sure what to get or just like keeping things simple and classy, check out our Fav Bunch collection!

Luxe Bunch
This range features premium flower selection, specially curated to fix your flower needs for important occasions such as Valentine’s Day or Mother’s Day. It is bigger in size compared to our standard selections.

What are the differences in the bunch sizes? Can I upsize my bunch to bigger size?

Petite Bunch (XS) is the smallest size we offer.

For Signature Bunch & Fav Bunch Collection, there are 4 sizes available: Small (S), Medium (M), Large (L), Extra Large (XL). Size-S usually feature approximately 5 – 6 blooms with with foliage. Size-M is a bigger bunch where you can expect 2x flowers of a Size-S bunch while Size-L has 3x flowers of a Size-S bunch. Similarly, this concept is applied for Size-XL.

To assist you with visualising the bunch size, we’ve included both photos for size S & size M for each bunch design. You can select your preferred size during ordering process.

If you’ve already placed your order and decide to upsize your order later on, reach out to us via live chat or drop us an email at We will assist accordingly 🙂

Tell me more on the gift boxes

We understand that flowers might not be for everyone. Therefore, our Gift Box Collection is introduced as another thoughtful gifting option to address your gifting needs. Each of the box is thoughtfully curated with gift items from our favourite brands. They are perfect for birthdays, congratulations, work-from-home treats or just because.

You can purchase the a gift box on its own or choose to add on a gift box with any bunch.

*The Gift Box Collection is relatively new and we’re working hard to expand the selection further. If you have any suggestions, we’d love to hear from you. Email us at

Do you offer bouquet and/or gift box customisation?

We don’t offer customisation for individual orders. If you need customisation for bulk order, contact us via and we’ll assist you further 🙂

When do you deliver?

We offer free same-day delivery from Mondays to Saturdays (except public holidays). You can select between the 2 standard deliver slots available – 10am to 2pm, or 2pm to 6pm.

  • For the first time slot of 10am to 2pm, order must be placed before 7am on the delivery date.
  • For the second time slot of 2pm to 6pm, order must be placed before 12:30pm on the delivery date.

Kindly note that we are unable to promise narrower delivery window other than our standard delivery slots above.

*We’re closed this Saturday 28 March 2020 for a short break. Our delivery will resume on Monday 30 March 2020.

Can I request for specific delivery timing?

We are unable to cater to specific timing request as our delivery partners follow a pre-planned optimised route that depends on the orders we have for the day. This model allows us to keep our service affordable! 🙂 Nonetheless, if you have any timing request, do email us at While we can’t promise the timing, we will work with our delivery partner and try our best to accommodate.

If you strictly need the bunch at a specific time, we’d recommend engaging in a personal courier such as Grab Delivery to do the delivery for you. Just opt for self-collection during ordering process and choose the timing you’d like the courier to come by.

If you are around the Bukit Merah area, you can get our flowers on-demand right to your door step via the Grab app (GrabMart section). You can also get our gift box on-demand in most areas of Singapore via Grab.

Where do you deliver? Do you deliver to Hotels/Restaurants/Hospitals?
We deliver to most parts of Singapore except for security restricted areas. Simply key in the postal code when making the order to check if we deliver to your intended location.

For delivery to Hotels/Restaurants/Hospitals, kindly provide relevant delivery information during ordering process as per the below notes:

  • Hotels
    Kindly provide us with the guests’ name and room number as per hotel’s booking info. Upon arrival, our delivery partner will deliver the item to hotel’s front desk with the information provided. It’d be great if you can give a headsup to the hotel’s reservation team!
  • Restaurants
    Kindly provide us with the guest name used for the restautrant reservation. It’d be great if you can give a headsup to the restaurant’s service team. Kindly note that we won’t be able to arrange for specific timings.
  • Hospitals
    Kindly provide us with the recipient’s ward & bed number. Do be sure that the recipient will not be discharged on the same day or before the delivery.

*Due to the Covid-19 outbreak, kindly note that our delivery partner might not be able to enter high-risk areas (such as hospitals) and will need the recipient to collect the items at the main entrance of the building.

Is there a delivery fee?

We offer free delivery for our standard delivery window (10am – 2pm, or 2pm – 6pm).

However, there will be an additional delivery charge for the following cases:

  • $12 re-delivery fee for subsequent attempt when the bunch is undelivered on the first attempt. Some of the common cases where the bunch is undelivered are as follows:
    • Wrong address provided
    • No such recipient at the location (recipient might have moved to a new house/office)
    • Recipient & sender are uncontactable and delivery person can’t enter the location or pass the bunch to someone else due to security requirements
  • $12 re-route fee for change in delivery address that reaches us after 7am on the day of delivery

*Due to the Covid-19 outbreak, kindly note that many buildings/offices in Singapore have increased their security measures. We have encountered cases where delivery person can’t enter the office unit or the receptionist is not allowed to accept the item when recipient is not contactable. Thus, we appreciate your help to give the recipient a heads-up as much as possible.

Will I be notified when my bunch is dispatched and delivered?
We’ll send out an email notification when your order has been dispatched and when it has been delivered. You can also track our delivery partner’s whereabouts via the live tracking link included in the dispatched email notification.
Kindly note that our delivery partner has multiple deliveries to make and thus they might take some time to get to your delivery location.
What if my recipient isn’t at the address?

If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.

If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that. You can also indicate a preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available. In order to keep Happy Bunch affordable, we are only able to provide free delivery for the 1st attempt. Thus, kindly help to ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around.

If the bunch can’t be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered. For such cases, there will be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.

What happens when my order is late?

If unforeseen circumstances arise and our delivery partner is later than the promised delivery window, we’ll contact the recipient to check if they are still at the location. If they are no longer at the location, we’ll re-route the bunch to another address at the recipient convenience for free. We’ll also contact and update you as soon as possible! Don’t worry though as late deliveries do not happen often!

Can I pickup/self-collect bunch myself?

Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Pickup” as the delivery method and select your preferred time of collection 🙂

How do I place order? Do you accept walk-in order?

We only accept orders completed through our website. To place an order, follow the simple steps:

1. Login to your Happy Bunch account or create a new one if it’s your first order with us.
2. Visit
3. Select the delivery date, choose the bunch design and select your bunch size.
4. Fill in the message (if any) and delivery details before checking out. That’s all, you’re done! 🙂

Kindly note that we are unable to support walk-in order without placing order on our site first.

Am I able to pre-order a bunch?

You can pre-order a bunch from our website anytime!

Kindly take note that our Signature Bunch changes every week. If you’re looking for a surprise, you can pre-order our Signature Bunch. The design will only be revealed closer to the actual delivery week. However, if you like to keep things safe, we’d recommend our Fav Bunch range, which is available every week! 🙂

But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!

Must I create/register an account to make an order?

Yes, creating an account is required before you can check out. Having an account will make your future orders more convenient. It doesn’t take long, we promise!
You can do it as part of checkout process or go to “Login/Register” tab on our homepage.

Can I make changes to my order after ordering?

Drop us an email at or you can reach out to us on Livechat. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!

Can I cancel my order?

If you would like to cancel your order, do drop us an email at Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. Do get in touch with us at least 24 hours before the delivery of your bunch.

If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:

  • We can send you a store credit coupon with the same value of your cancelled order for future usage
  • If a monetary refund is preferred, kindly note that a SGD10 administrative fee will be incurred and amount refunded will be less this fee. It will usually take 7 – 10 working days for the refund amount to be credited back to your card if you opt for this option.
I want to remain anonymous. Is it possible?

We don’t share sender’s name with the recipient unless it is indicated in your message! Only the bunch and note will be sent to the recipient.
Any form of invoice/receipt/billing information will not be shared with the recipient.

Special Request: I want to include a my own card and/or a small gift along with the bunch. Will you be able to help?

We’ve done it before and we’d love to do it again!

Reach out to us directly via live chat or at with the details of the gift. Kindly note that we are unable to accept gifts that are valuable/fragile/perishable.

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁

What are the type of payment methods do you accept?

You can make payment with only a debit/credit card via our website. Unfortunately, we do not accept bank transfers or ewallets at the moment.

My card was declined when I tried to make the payment. What do I do?

Do reach out to our team via live chat or We will help to check and advise you further.

Can I make payment from overseas?

Yes, you can as long as your card has been activated for online/overseas transactions. If your card is not activated yet, simply contact your issuing bank to request for activation.

How long can the flowers last?

On average, flowers can last 3 – 5 days with simple flower care tips. You can find those tips found behind our message card. Certain types of flowers are sturdier, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.

Flower care tips

To ensure fresh flowers stay fresh longer, follow the simple care tips below:

1. Unwrap the bunch
2. Trim stems at a slant
3. Place in water
4. Place away from heat, open fruit/food items
5. Change water daily

Simple right? You can do it!

Where do I send my feedback/compliments?

We’d love to hear your feedback! You can send them via Live chat,, Facebook Reviews or Google Reviews.

I received wilted & unhappy flowers

Please reach out to our team at with pictures of the flowers received within 24hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.

Why does the bunch look different from the picture?

There are cases where the actual shade, size, and type of flowers received may vary from the picture shown. Our priority is to send the freshest blooms we can source for you and your loved ones, and this commitment to quality may mean that we have to make a substitution for colour or flower choice in the event of unforeseen circumstances. However, rest assured—we will stick to the overall colour palette shown as closely as possible, and your bunch will be beautiful for your recipients to enjoy!

Additionally, kindly note that flowers have its natural curves and textures, thus the floral arrangement may differ between bunches. Nonetheless, the bunches are individually hand-bunched with love and care, with your recipients’ happiness in mind.

*In the current time, the Covid-19 outbreak adds enormous challenges to our sourcing & procurement operations as the global floral supply chain is badly affected. We seek your kind understanding as changes to design component might happen more frequently.

I received a bunch but do not know who it is from. How can I know the senders name?

We hope it made you smile! You may reach out to us via live chat or, and share with us the order number that is printed on the message card (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if they would like to reveal their name 🙂

How can I contact your team? What are our support hours?

You can reach out to us via our live chat support or We’re available from 9am to 6pm, Mondays to Saturdays. We will get back to you as soon as we can!

Tell me more on the Remind me feature.

The “Remind Me” feature helps you keep track of your loved ones’ important events amidst your busy schedule. Simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day). Based on the information you’ve provided, we will send you an email reminder so that you can place order in time and make your loved ones smile on that special date!

Set up can be done via in just a few clicks.

Do you do bulk orders?

Yes, we do provide bulk order. Just drop us an email at and we will get back to you soonest!

Are there any point collection/reward system?

We do not have a point collection system at the moment. Sign up for our newsletter to receive updates on new products & special offers from time to time.

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