Frequently Asked Questions

Have a question?

Talk to us on live chat or send us an email at hi@happybunch.com.sg.
Our customer service wizards work 9am to 6pm, Mondays to Saturdays (except for public holidays),
and we will endeavour to get back you as soon as we can.

Delivery
When do you deliver?

Our delivery window is any time between 11:00am to 6:00pm, Mondays to Saturdays (except public holidays).
For same-day delivery, order must be placed latest by 12:30pm via our website.
Kindly note that we are unable to cater to specific timing requests.

Do you deliver on weekends?
Yes, we deliver on Saturdays (except public holidays). We are closed on Sundays to make sure our team is well rested. This way we can consistently deliver joy & delight to you and your loved ones. 🙂

Can I request for a specific delivery timing?
We are not able to promise delivery at a specific time as our delivery partners follow a pre-planned optimised route (i.e. the shortest route), and it heavily depends on all orders we receive for the day. This model allow us to minimise our delivery cost and keep Happy Bunch affordable for you.

Nonetheless, if you have any timing request, do email us at hi@happybunch.com.sg and we are able to assist by highlight it to the assigned rider. While we can’t promise anything, we will work with our delivery partner to try our best to deliver it in time.

Will my bunch be delivered earlier if I place an order in advance?
The delivery timing doesn’t depend on the time you place your order. Instead, it depends on all the orders we receive for the day and the most optimised routes for our delivery partners. This ensures that we deliver the all our bunches efficiently, while at the same time keeping Happy Bunch fresh and affordable for you and your loved ones.

What happens if my bunch is delivered later than the specified delivery window?
While late delivery is rare, it may happen from time to time due to unexpected events (i.e. traffic jams, road closure, car breakdown, unexpected delays at one delivery location, weather condition, etc.).
 
As soon as we are informed of potential delays, we will reach out to you via phone and/or email to seek your advice on what would be the best option to handle the situation. This may include re-routing to residential address or re-scheduling the bunch to the next day.
 
Rest assured that our team will work closely with you via phone and/or email to ensure that we deliver happiness to you and your loved ones no matter what challenges we encounter. 🙂
 
Which areas do you deliver to?

We deliver to most areas in Singapore, except for security restricted areas. Below is a list of some locations we don’t deliver to:

  • Airline Road
  • Airport Cargo Road
  • Alps Avenue
  • Brani Terminal Avenue
  • Changi Airfreight Centre
  • Jurong Island
  • Khusu Island
  • Pulau Busing
  • Pulau Damar Laut
  • Pulau Sakeng
  • Pulau Sebarok
  • Pulau Tekong
  • Pulau Ubin
  • Rifle Range (Firing Compound)
  • Seletar Aerospace
  • St. John’s Island
  • Tuas South Boulevard
  • Turf Club Avenue
  • West Camp Road

There are also other security restricted areas which we are unable to deliver to. Do drop us an email at hi@happybunch.com.sg if you are unsure if the delivery address is within the security restricted area.

Why do I need to provide the recipients full address and phone number?

It is important that you provide us with the recipient’s full delivery address and local mobile number, so that our delivery partner is able to deliver your bunch smoothly. Our delivery driver will need to call the recipient if they encounter any issues at the delivery address.

Can you ensure that you hand over the bunch directly to the recipient?

As much as we would like to, we are not always able to. If the recipient is unavailable at the time of delivery, we will pass the bunch to a receptionist, a colleague, a family member, a friend or a security guard at the delivery location – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.

For residential address, if no one is at home, our delivery partner will leave the bunch at a safe location outside the unit.

What happens if my recipient is not at available at the delivery address?

If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with the security guard, a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.

If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that.

You can also indicate preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available.

Kindly note that we are only able to attempt delivery of your bunch once in order to minimise our delivery cost and keep Happy Bunch affordable. Please ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around. If the bunch can’t be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered.

There would be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.

What happens if my bunch is undelivered?

When we have done everything we can to locate the recipient but are unable to, we will consider the bunch undelivered. It could be due to an incomplete address or our driver being told that there is no such person at the given address. If we are unable to contact either the recipient or sender to confirm the delivery details, we will not risk the bunch going missing or being handed to the wrong person. Therefore, the bunch will be returned back to our office.

Kindly note that for such cases, there would be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.

Don’t worry though. Instances of undelivered bunches are rare, as long as the complete and up-to-date delivery details are given to us.

Can I request for a change in delivery address? Will there be any additional charge involved?

Any change in address request before 8am on the delivery date is complimentary. Any change in address after 8am on the delivery date will incur a re-route charge of $12.

You can reach out to our team via live chat or hi@happybunch.com.sg to request for change in address.

How will I know when the bunch has been delivered?

We will send out an email notification once your bunch is delivered successfully.

Can I self-collect /pick up the bunch myself?

Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Self-collection” as the delivery method and select your preferred time of collection 🙂

Can you deliver to hotels?
We can deliver to hotels and leave the bunch with the front desk as long as you provide us with information such as the guests’ name and room number, which should match with the hotel’s booking info. It would also be great if you can give a heads up to the hotel’s reservation team!

Can you deliver to hospitals?
We can deliver to hospitals as long as you provide us with recipient’s name, mobile number, ward & bed number.

Do be sure that the recipient will not be discharged on the same day or before the delivery!

Can you deliver to restaurants?
We can deliver to restaurant, though not at specific timing. Our delivery window will be from 11:00am and we aim to complete all deliveries by 6:00pm. If you’d like us to, please let us know the name used for the restaurant reservation and also do give a heads up to the restaurant’s service team.

Do you guys charge delivery fees?
We offer free delivery for our standard delivery window (any time from 11:00am to 6:00pm). However, there would be additional delivery charge for the following cases:
– $12 re-delivery fee for subsequent attempt when the bunch is undelivered on the first attempt (check out the details in the above FAQ that covers this topic)
– $12 re-route fee for change in delivery address that reaches us too late (check out the details in the above FAQ that covers this topic)
– Additional delivery charge varies based on location for time-specific delivery request. This is applicable for ad-hoc request which requires a very specific delivery window.
Reach out to our team via live chat or hi@happybunch.com.sg for further assistance.

Flowers
What is a Signature Bunch?

It’s our signature range, priced from $30 with free delivery.

We have a new design weekly with seasonal imported blooms and local picks, which means something new and different each week! If you like surprises and are more adventurous with your flower preferences, the Weekly bunch is just for you.

What is a Fav bunch?

This always-available range features bunches with our bestselling and favourite blooms, priced from $38 with free delivery.

The designs are fixed based on our most sought-after flowers – classic Red Roses, cheery Sunflower, rainbow Cotton and joyful Gerbera. So, if you’re not sure what to get or just like keeping things simple and classy, the Fav bunch is the right bunch for you!

What is a Luxe bunch?

The luxe bunch is a special bunch designed for selected occasions (i.e. Valentine’s Day, Mother’s Day).

It is bigger in size compared to our standard selections and priced from $69 including free delivery.

What is the difference between bunch sizes (eg. single, double, triple)?

A single bunch is the smallest size we offer.

A double bunch is an upsized bunch where you can expect 2x flowers of a single bunch. Similarly, a triple bunch would have 3x flowers of a single bunch, and this concept is the same for the rest of our bunch sizes available.

Consider upsizing your bunch for special occasions like birthday, anniversary and graduation! 🙂

I want to get a bigger bunch for special occasion. Is it possible?

Yes it is! You can do so by selecting bigger size during checkout process. We have double bunch (2-in-1) up to quintuple bunch (5-in-1). A double bunch (2-in-1) has 2x the flowers of a single bunch.

Oh, I just saw that you have a luxe bunch! Can I upgrade my bunch to a luxe bunch?

If you would like to upgrade your bunch, contact our team via live chat or hi@happybunch.com.sg. We will assist you accordingly.

Can I choose the flowers in the bunch? Do you do customisation?

We don’t offer customisation for individual orders. You can choose among our Weekly Bunch available for the week and Fav Bunches, which are available on all of our working days.

Alternatively, you can indicate your favourite flowers using our “Ping Me” feature: https://www.happybunch.com.sg/my-account/pingme/. We will send you email once your favorite flower is available for next delivery.

If you need customisation for bulk order, contact our team via hi@happybunch.com.sg and we will assist you further.

Can I request for a past bunch?

We are glad you like our past bunch designs! Sadly, we cannot fulfil the request for a past bunch design because we carry limited stock of flowers for each bunch to reduce wastage and keep our bunches affordable. 🙂

If you need customisation for bulk order, contact our team via hi@happybunch.com.sg and we will assist you further.

When will I know the Weekly Bunch design of a particular day?

The way we work is that we put together a weekly bunch which changes every week. The reveal of our Weekly Bunch is at 12.30pm on Friday before the actual delivery week. Reveals are made on our website, Facebook and Instagram accounts.

Can I keep my bunch overnight before giving it to the recipient?

The flowers are delivered to you fresh. However, flowers are living, thriving things and they do require water to survive. We would encourage you to take the bunch out, trim them slightly, place them in cool water and keep them in a cool room to prolong their lives. When you need to give it out the next day, ensure the stalks are placed in wet cotton, covered by a little plastic bag (not to wet the wrap) and simply put it back to the original wrap. We hope these tips work for you.

We’ve also included simple care tips at the back of the message card, which you can follow to keep the freshness of the flowers.

Still unsure? Talk to our team via our live chat support or hi@happybunch.com.sg.

How long can the flowers last? How can I take care of my flowers to keep them longer?

On average, flowers can last 3 – 5 days with simple flower care tips. You can find those tips found behind our message card. Certain types of flowers are more hardy, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.

You can play an active part in taking care of your happy bunch and helping them to stay fresh longer. Flowers are living things, just like us. Once you receive your bunch, remove the cotton, trim the stalks slightly and pop them in a vase with clean water. Change water daily and keep them in cooling environment, away from direct sunlight. Simple right? You can do it 🙂

Why is the arrangement different from what we see in your pictures?

Part of the beauty of life is that flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. On top of that, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our pictures.

I received wilted flowers, broken flowers, unhappy looking flowers.

Oh, dear! Please reach out to our team at hi@happybunch.com.sg with pictures of the flowers received within 24hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.

I just received a happy bunch today. I want to know who sent me flowers.

We hope that the Happy Bunch made you smile! 🙂 If you wish to know the identity of the sender, please reach out to our team via live chat or hi@happybunch.com.sg, and share with us the order number that is printed on the message card you received (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if he/she wants to share his/her name. 🙂

Orders
How do I make changes to an order I’ve already placed?

If you need the message, address or delivery date changed, do drop us an email at hi@happybunch.com.sg. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!

I would like to remain anonymous.

We don’t share sender’s name with the recipient unless it is indicated in your message. Simply leave out the sender details in the message of the bunch and these details will not be revealed anywhere else.

But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!

Am I able to pre-order a bunch?

Of course! You may pre-order a bunch from our website anytime!

Do take note that our weekly bunch changes every week. If you are a thrill seeker and is looking for a surprise, you can go ahead and pre-order our weekly bunch. Our weekly bunch will only be revealed at 12.30pm on the Friday before the actual delivery week. However, if you like to keep things safe, we would recommend our Fav bunch range, which will be the same every week! 🙂

How do I place an order?

You can place an order on our website. To place an order, login to your Happy Bunch account or create a new one if it’s your first order with us. Select the delivery date, choose the bunch design and select your bunch size. Do remember to fill in the updated delivery details and message (if any) before checking out. That’s all, you’re done! 🙂

How do I know if my order has been confirmed?

An email confirming your order will be sent to you at the email linked to your Happy Bunch account. This is an automatically generated email, so please check your spam folder if you do not see it in your inbox. You can also log into your Happy Bunch account, click on the Order tab to check your order.

If you encounter issues during check out and are unsure whether the order has gone through, follow the above steps to check before trying to place a new order.

Feel free to reach out to us via live chat or hi@happybunch.com.sg if you need any assistance.

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁

What happens if I’d like to cancel my order?

If you would like to cancel your order, do drop us an email at hi@happybunch.com.sg. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your bunch.

If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:
– We can send you a store credit coupon with the same value of your cancelled order for future usage.
– If a monetary refund is preferred, kindly note that a SGD10 administrative fee will be incurred and amount refunded will be less this fee. It will usually take 7 – 10 working days for the refund amount to be credited back to your card if you opt for this option.

Will the receipt of purchase be attached to the bunch sent to the recipient?

No, we don’t attach any receipt to the bunch delivered. E-receipts and order confirmations will be emailed to you directly. Don’t worry! 🙂

I encounter errors when placing order and need urgent support. How can I contact Happy Bunch team?

Oh dear! We’re sorry to hear that. Reach out to our team via our live chat support or hi@happybunch.com.sg. We will assist you from there.

What are your support hours if I need help?

Our customer service team is available from 9am to 6pm, Mondays to Saturdays. We will get back to you as soon as we can!

I would like to make a bulk order. How can I do so?

Just drop us an email at hi@happybunch.com.sg and we will get back to you soonest!

Are there any point collection or rewards system with Happy Bunch?

Unfortunately, we do not have such arrangements in place at the moment. Sign up for our newsletter to receive updates on special offers from time to time.

Payment
How do I make payment?

You can make payment with a debit/credit card via our website. We are using Stripe (https://stripe.com/sg) as our payment gateway.

Do you accept bank transfer or cash payment?

Unfortunately, we do not have such arrangements in place at the moment. All orders need to be placed via our website and paid for with a debit/credit card.

Can I make payment from overseas?

Yes you can. Just make sure that your card has been activated for online transactions. You can reach out to your card’s issuing bank to confirm.

I tried to make payment but my card was declined. What can I do?

Do reach out to our team via live chat or hi@happybunch.com.sg. We will be able to check and advise you further.

Account
Do I have to register/create an account before ordering?

Yes, you do. Having an account will make your future orders more convenient. It doesn’t take long, we promise! You can do it as part of checkout process or go to “Login/Register” tab on our homepage.

I cant remember my password. How can I reset my password?

You may reset your password by clicking the ”Login/Register” tab on our homepage and selecting “Forgot Password” to reset your password. You can also email us at hi@happybunch.com.sg and we will be able to assist!

How do I change/update my details?

You can do so by logging into your Happy Bunch Account. Click on the ”My Account” tab, followed by “My Details”. 🙂

Must I add my birth date when creating account?

We would love to celebrate you on your special day! We have some exclusive birthday offers for your birthday! 🙂

How can I add new recipient?

There are a few ways you can add a new recipients:

1) You can add a new recipient when placing order for a bunch

2) You can add a new recipient by clicking on “My Account” tab, followed by “My Recipients”

How can I edit recipient info?

At the moment, you can’t make edits to the recipient info on your own. Do reach out to our team via our live chat support or hi@happybunch.com.sg, and we will assist you in editing the information! 🙂

How can I check my past orders?

You can check your past orders by logging into your Happy Bunch account, clicking on “My Account” tab, followed by “My Orders”. You can view and download your past invoices in PDF format from there 🙂

Tell me more about Ping Me feature.

“Ping Me” feature was introduced because many of our customers & fans want to know when their favorite flowers will be available next. It allows us to inform our customers when their favourite flowers are available.

Simply indicate your favorite flowers and we will send you an email notification when we have them for next delivery. Ready to set up “Ping Me” for yourself? Visit this link: https://www.happybunch.com.sg/my-account/pingme/ and it gonna take you just a minute!

Tell me more about Remind Me feature.

“Remind Me” feature was introduced to help you keep track of your loved ones’ important events amidst your busy schedule. To get reminded, simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day).

Based on the information you’ve provided, we will send you an email reminder so that you can make your loved ones smile on that special date! Set up can be done via https://www.happybunch.com.sg/my-account/remindme/ in just a few minutes.