Talk to us on live chat or send us an email at firstname.lastname@example.org.
Our customer service wizards work 9am to 6pm, Mondays to Saturdays (except for public holidays),
and we will endeavour to get back you as soon as we can.
What is the Joyful Christmas box?
The Joyful Christmas box is an exclusive gift box curated in the spirit of Christmas!
Pre-order is available now while delivery will be available from 2 – 31 December 2019.
You can find out more details via: www.happybunch.com.sg/christmas/
How much is it?
Enjoy $5 early bird saving when you pre-order any time before 1 December 2019.
With the early bird offer, the Joy Christmas box is $50 when purchased on its own and $40 when purchased with a bunch.
For orders made from 1st December onward, the Joy Christmas box is $55 when purchased on its own and $45 when purchased with a bunch
How do I place an order?
To place an order, simply follow the steps below:
1. Visit www.happybunch.com.sg/purchase/
2. Select the delivery date from 2 – 31 December 2019 at the top of the page
3. Select the Joyful Christmas box under Gift Collection, or Select any flower bunch and choose Joyful Christmas box as add-on
Will there be special rate for bulk order?
We can definitely work out a special rate for bulk order. If you plan to order 20 boxes or more, contact our team at email@example.com for quotation.
We offer 3 different range of bunches; Signature, Fav, Luxe.
It’s our signature range, priced from $30 with free delivery. We have a new design weekly which means something new and different each week! The design will be revealed at 4.30pm on the Friday before the delivery week.
This always-available range features bunches with our bestselling and favourite blooms, priced from $38 with free delivery. The designs are fixed based on our most sought-after flowers – classic Red Roses, cheery Sunflower, rainbow Cotton and joyful Gerbera. So, if you’re not sure what to get or just like keeping things simple and classy, the Fav Bunch is the right bunch for you!
The Luxe Bunch is a special bunch designed for selected occasions (i.e. Valentine’s Day, Mother’s Day). It is bigger in size compared to our standard selections and priced from $69 including free delivery.
A Single bunch (S) is the smallest size we offer. A Double bunch (M) is an upsized bunch where you can expect 2x flowers of a single bunch. Similarly, a Triple bunch (L) would have 3x flowers of a single bunch, and this concept is the same for the rest of our bunch sizes available.
To assist you with visualising the bunch size, we’ve included bloom quantity info in the product photos as well as the description. You can select your preferred size during ordering process. If you’ve already placed order and decide to upsize your order later on, reach out to us via live chat or drop us an email at firstname.lastname@example.org. We will assist accordingly 🙂
We have recently added gift boxes to our product selection. The gift box collection features thoughtfully curated gift items which are perfect for birthdays, congratulations or #justbecausegifts.
You can choose to add on a gift box with any bunch from $40 or get them as standalone item from $50 with free delivery.
We don’t offer customisation for individual orders. If you need customisation for bulk order, contact us via email@example.com and we’ll assist you further 🙂
We offer free same-day delivery from Mondays to Saturdays (except public holidays). You can select between the 2 standard deliver slots available – 10am to 2pm, or 2pm to 6pm. For the first time slot (10am to 2pm), order must be placed before 7am on the delivery date. For the second time slot (2pm to 6pm), order must be placed before 12:30pm on the delivery date.
Kindly note that we are unable to promise narrower delivery window other than our standard delivery slots above.
We are unable to cater to specific timing request as our delivery partners follow a pre-planned optimised route that depends on the orders we have for the day. This model allows us to keep our service affordable! 🙂
If you need the bunch at a certain time, we’d recommend engaging in a personal courier such as Grab Delivery to do the delivery for you! Just opt for self-collection and choose the timing you’d like the courier to come by.
Nonetheless, if you have any timing request, do email us at firstname.lastname@example.org. While we can’t promise the timing, we will work with our delivery partner and try our best to accommodate.
For delivery to Hotels/Restaurants/Hospitals, kindly provide relevant delivery information during ordering process as per the below notes:
We offer free delivery for our standard delivery window (10am – 2pm, or 2pm – 6pm).
However, there will be an additional delivery charge for the following cases:
If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.
If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that. You can also indicate a preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available. In order to keep Happy Bunch affordable, we are only able to provide free delivery for the 1st attempt. Thus, kindly help to ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around.
If the bunch can’t be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered. For such cases, there will be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.
If unforeseen circumstances arise and our delivery partner is later than the promised delivery window, we’ll contact the recipient to check if they are still at the location. If they are no longer at the location, we’ll re-route the bunch to another address at the recipient convenience for free. We’ll also contact and update you as soon as possible! Don’t worry though as late deliveries do not happen often!
Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Self-collection” as the delivery method and select your preferred time of collection 🙂
We only accept orders completed through our website. To place an order, follow the simple steps:
1. Login to your Happy Bunch account or create a new one if it’s your first order with us.
2. Visit www.happybunch.com.sg/purchase/
3. Select the delivery date, choose the bunch design and select your bunch size.
4. Fill in the message (if any) and delivery details before checking out. That’s all, you’re done! :)Kindly note that we are unable to support walk-in order without placing order on our site first.
You can pre-order a bunch from our website anytime!
Kindly take note that our Signature Bunch changes every week. If you’re looking for a surprise, you can pre-order our Signature Bunch. The design will only be revealed at 12.30pm on the Friday before the actual delivery week. However, if you like to keep things safe, we’d recommend our Fav Bunch range, which will be the same every week! 🙂
But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!
Yes, creating an account is required before you can check out. Having an account will make your future orders more convenient. It doesn’t take long, we promise!
You can do it as part of checkout process or go to “Login/Register” tab on our homepage.
Drop us an email at email@example.com or you can reach out to us on Livechat. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!
If you would like to cancel your order, do drop us an email at firstname.lastname@example.org. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. Do get in touch with us at least 24 hours before the delivery of your bunch.
If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:
We don’t share sender’s name with the recipient unless it is indicated in your message! Only the bunch and note will be sent to the recipient.
Any form of invoice/receipt/billing information will not be shared with the recipient.
We’ve done it before and we’d love to do it again!
Reach out to us directly via live chat or at email@example.com with the details of the gift. Kindly note that we are unable to accept gifts that are valuable/fragile/perishable.
Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁
You can make payment with only a debit/credit card via our website. Unfortunately, we do not accept bank transfers or ewallets at the moment.
Do reach out to our team via live chat or firstname.lastname@example.org. We will help to check and advise you further.
Yes, you can as long as your card has been activated for online/overseas transactions. If your card is not activated yet, simply contact your issuing bank to request for activation.
On average, flowers can last 3 – 5 days with simple flower care tips. You can find those tips found behind our message card. Certain types of flowers are sturdier, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.
If you are looking to keep the bunch overnight inside the wrap, we recommend our Fav Cotton Bunch as it features dried cottons with very sturdy filler. Thus, it can last overnight safely.
To ensure fresh flowers stay fresh longer, follow the simple care tips below:
1. Unwrap the bunch
2. Trim stems at a slant
3. Place in water
4. Place away from heat, open fruit/food items
5. Change water daily
Simple right? You can do it!
We’d love to hear your feedback! You can send them via Live chat, email@example.com, Facebook Reviews or Google Reviews.
Please reach out to our team at firstname.lastname@example.org with pictures of the flowers received within 24hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.
Flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. Furthermore, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. In addition, rest assured that the number of stalks in the bunch is as what you’ve seen in the pictures.
We hope it made you smile! You may reach out to us via live chat or email@example.com, and share with us the order number that is printed on the message card (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if they would like to reveal their name 🙂
You can reach out to us via our live chat support or firstname.lastname@example.org. We’re available from 9am to 6pm, Mondays to Saturdays. We will get back to you as soon as we can!
The “Remind Me” feature helps you keep track of your loved ones’ important events amidst your busy schedule. Simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day). Based on the information you’ve provided, we will send you an email reminder so that you can place order in time and make your loved ones smile on that special date! Set up can be done via https://www.happybunch.com.sg/my-account/remindme/ in just a few clicks.
Yes, we do provide bulk order. Just drop us an email at email@example.com and we will get back to you soonest!
We do not have a point collection system at the moment. Sign up for our newsletter to receive updates on special offers from time to time.