Talk to us on live chat or send us an email at firstname.lastname@example.org.
Our customer service wizards work 9am to 6pm, Mondays to Saturdays (except for public holidays),
and we will endeavour to get back you as soon as we can.
Our delivery window is any time between 11:00am to 6:00pm, Mondays to Saturdays (except public holidays).
For same-day delivery, order must be placed latest by 12:30pm via our website.
Kindly note that we are unable to cater to specific timing requests.
Nonetheless, if you have any timing request, do email us at email@example.com and we are able to assist by highlight it to the assigned rider. While we can’t promise anything, we will work with our delivery partner to try our best to deliver it in time.
We deliver to most areas in Singapore, except for security restricted areas. Below is a list of some locations we don’t deliver to:
There are also other security restricted areas which we are unable to deliver to. Do drop us an email at firstname.lastname@example.org if you are unsure if the delivery address is within the security restricted area.
It is important that you provide us with the recipient’s full delivery address and local mobile number, so that our delivery partner is able to deliver your bunch smoothly. Our delivery driver will need to call the recipient if they encounter any issues at the delivery address.
As much as we would like to, we are not always able to. If the recipient is unavailable at the time of delivery, we will pass the bunch to a receptionist, a colleague, a family member, a friend or a security guard at the delivery location – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.
For residential address, if no one is at home, our delivery partner will leave the bunch at a safe location outside the unit.
If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with the security guard, a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.
If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that.
You can also indicate preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available.
Kindly note that we are only able to attempt delivery of your bunch once in order to minimise our delivery cost and keep Happy Bunch affordable. Please ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around. If the bunch can’t be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered.
There would be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.
When we have done everything we can to locate the recipient but are unable to, we will consider the bunch undelivered. It could be due to an incomplete address or our driver being told that there is no such person at the given address. If we are unable to contact either the recipient or sender to confirm the delivery details, we will not risk the bunch going missing or being handed to the wrong person. Therefore, the bunch will be returned back to our office.
Kindly note that for such cases, there would be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.
Don’t worry though. Instances of undelivered bunches are rare, as long as the complete and up-to-date delivery details are given to us.
Any change in address request before 8am on the delivery date is complimentary. Any change in address after 8am on the delivery date will incur a re-route charge of $12.
You can reach out to our team via live chat or email@example.com to request for change in address.
We will send out an email notification once your bunch is delivered successfully.
Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Self-collection” as the delivery method and select your preferred time of collection 🙂
Do be sure that the recipient will not be discharged on the same day or before the delivery!
It’s our signature range, priced from $30 with free delivery.
We have a new design weekly with seasonal imported blooms and local picks, which means something new and different each week! If you like surprises and are more adventurous with your flower preferences, the Weekly bunch is just for you.
This always-available range features bunches with our bestselling and favourite blooms, priced from $38 with free delivery.
The designs are fixed based on our most sought-after flowers – classic Red Roses, cheery Sunflower, innocent Baby’s Breath and joyful Gerbera. So, if you’re not sure what to get or just like keeping things simple and classy, the Fav bunch is the right bunch for you!
The luxe bunch is a special bunch designed for selected occasions (i.e. Valentine’s Day, Mother’s Day).
It is bigger in size compared to our standard selections and priced from $69 including free delivery.
A single bunch is the smallest size we offer.
A double bunch is an upsized bunch where you can expect 2x flowers of a single bunch. Similarly, a triple bunch would have 3x flowers of a single bunch, and this concept is the same for the rest of our bunch sizes available.
Consider upsizing your bunch for special occasions like birthday, anniversary and graduation! 🙂
Yes it is! You can do so by selecting bigger size during checkout process. We have double bunch (2-in-1) up to quintuple bunch (5-in-1). A double bunch (2-in-1) has 2x the flowers of a single bunch.
If you would like to upgrade your bunch, contact our team via live chat or firstname.lastname@example.org. We will assist you accordingly.
We don’t offer customisation for individual orders. You can choose among our Weekly Bunch available for the week and Fav Bunches, which are available on all of our working days.
Alternatively, you can indicate your favourite flowers using our “Ping Me” feature: https://www.happybunch.com.sg/my-account/pingme/. We will send you email once your favorite flower is available for next delivery.
If you need customisation for bulk order, contact our team via email@example.com and we will assist you further.
We are glad you like our past bunch designs! Sadly, we cannot fulfil the request for a past bunch design because we carry limited stock of flowers for each bunch to reduce wastage and keep our bunches affordable. 🙂
If you need customisation for bulk order, contact our team via firstname.lastname@example.org and we will assist you further.
The way we work is that we put together a weekly bunch which changes every week. The reveal of our Weekly Bunch is at 12.30pm on Friday before the actual delivery week. Reveals are made on our website, Facebook and Instagram accounts.
The flowers are delivered to you fresh. However, flowers are living, thriving things and they do require water to survive. We would encourage you to take the bunch out, trim them slightly, place them in cool water and keep them in a cool room to prolong their lives. When you need to give it out the next day, ensure the stalks are placed in wet cotton, covered by a little plastic bag (not to wet the wrap) and simply put it back to the original wrap. We hope these tips work for you.
We’ve also included simple care tips at the back of the message card, which you can follow to keep the freshness of the flowers.
Still unsure? Talk to our team via our live chat support or email@example.com.
On average, flowers can last 3 – 5 days with simple flower care tips. You can find those tips found behind our message card. Certain types of flowers are more hardy, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.
You can plan an active part in taking care of your happy bunch and helping them to stay fresh longer. Flowers are living things, just like us. Once you receive your bunch, remove the cotton, trim the stalks slightly and pop them in a vase with clean water. Change water daily and keep them in cooling environment, away from direct sunlight. Simple right? You can do it 🙂
Part of the beauty of life is that flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. On top of that, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our pictures.
Oh, dear! Please reach out to our team at firstname.lastname@example.org with pictures of the flowers received within 24hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.
We hope that the Happy Bunch made you smile! 🙂 If you wish to know the identity of the sender, please reach out to our team via live chat or email@example.com, and share with us the order number that is printed on the message card you received (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if he/she wants to share his/her name. 🙂
If you need the message, address or delivery date changed, do drop us an email at firstname.lastname@example.org. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!
We don’t share sender’s name with the recipient unless it is indicated in your message. Simply leave out the sender details in the message of the bunch and these details will not be revealed anywhere else.
But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!
Of course! You may pre-order a bunch from our website anytime!
Do take note that our weekly bunch changes every week. If you are a thrill seeker and is looking for a surprise, you can go ahead and pre-order our weekly bunch. Our weekly bunch will only be revealed at 12.30pm on the Friday before the actual delivery week. However, if you like to keep things safe, we would recommend our Fav bunch range, which will be the same every week! 🙂
You can place an order on our website. To place an order, login to your Happy Bunch account or create a new one if it’s your first order with us. Select the delivery date, choose the bunch design and select your bunch size. Do remember to fill in the updated delivery details and message (if any) before checking out. That’s all, you’re done! 🙂
An email confirming your order will be sent to you at the email linked to your Happy Bunch account. This is an automatically generated email, so please check your spam folder if you do not see it in your inbox. You can also log into your Happy Bunch account, click on the Order tab to check your order.
If you encounter issues during check out and are unsure whether the order has gone through, follow the above steps to check before trying to place a new order.
Feel free to reach out to us via live chat or email@example.com if you need any assistance.
Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁
If you would like to cancel your order, do drop us an email at firstname.lastname@example.org. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your bunch.
If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options: – We can send you a store credit coupon with the same value of your cancelled order for future usage.
– If a monetary refund is preferred, kindly note that a SGD10 administrative fee will be incurred and amount refunded will be less this fee. It will usually take 7 – 10 working days for the refund amount to be credited back to your card if you opt for this option.
No, we don’t attach any receipt to the bunch delivered. E-receipts and order confirmations will be emailed to you directly. Don’t worry! 🙂
Oh dear! We’re sorry to hear that. Reach out to our team via our live chat support or email@example.com. We will assist you from there.
Our customer service team is available from 9am to 6pm, Mondays to Saturdays. We will get back to you as soon as we can!
Just drop us an email at firstname.lastname@example.org and we will get back to you soonest!
Unfortunately, we do not have such arrangements in place at the moment. Sign up for our newsletter to receive updates on special offers from time to time.
You can make payment with a debit/credit card via our website. We are using Stripe (https://stripe.com/sg) as our payment gateway.
Unfortunately, we do not have such arrangements in place at the moment. All orders need to be placed via our website and paid for with a debit/credit card.
Yes you can. Just make sure that your card has been activated for online transactions. You can reach out to your card’s issuing bank to confirm.
Do reach out to our team via live chat or email@example.com. We will be able to check and advise you further.
Yes, you do. Having an account will make your future orders more convenient. It doesn’t take long, we promise! You can do it as part of checkout process or go to “Login/Register” tab on our homepage.
You may reset your password by clicking the ”Login/Register” tab on our homepage and selecting “Forgot Password” to reset your password. You can also email us at firstname.lastname@example.org and we will be able to assist!
You can do so by logging into your Happy Bunch Account. Click on the ”My Account” tab, followed by “My Details”. 🙂
We would love to celebrate you on your special day! We have some exclusive birthday offers for your birthday! 🙂
There are a few ways you can add a new recipients:
1) You can add a new recipient when placing order for a bunch
2) You can add a new recipient by clicking on “My Account” tab, followed by “My Recipients”
At the moment, you can’t make edits to the recipient info on your own. Do reach out to our team via our live chat support or email@example.com, and we will assist you in editing the information! 🙂
You can check your past orders by logging into your Happy Bunch account, clicking on “My Account” tab, followed by “My Orders”. You can view and download your past invoices in PDF format from there 🙂
“Ping Me” feature was introduced because many of our customers & fans want to know when their favorite flowers will be available next. It allows us to inform our customers when their favourite flowers are available.
Simply indicate your favorite flowers and we will send you an email notification when we have them for next delivery. Ready to set up “Ping Me” for yourself? Visit this link: https://www.happybunch.com.sg/my-account/pingme/ and it gonna take you just a minute!
“Remind Me” feature was introduced to help you keep track of your loved ones’ important events amidst your busy schedule. To get reminded, simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day).
Based on the information you’ve provided, we will send you an email reminder so that you can make your loved ones smile on that special date! Set up can be done via https://www.happybunch.com.sg/my-account/remindme/ in just a few minutes.