Talk to us on live chat or send us an email at email@example.com.
Our customer service wizards work 9am to 6pm, Mondays to Saturdays (except for public holidays),
and we will endeavour to get back you as soon as we can.
We’re currently still planning for Mother’s Day. Pre-order will start from mid April. Stay tuned!
We offer 4 different range of bunches; Petite, Signature, Fav and Luxe.
It’s our newly launched range, priced from $25 with free delivery. This fun-sized bunch is a great affordable option for everyday gifting so you can cherish everyday moments with your loved ones – big or small, good or bad – #justbecauselove.
It’s our signature range, currently priced from $30 with free delivery. We have a new design weekly which means something new and different each week! The design will be revealed 1 – 2 weeks in advance.
From Monday 6 April 2020, we will increase our Signature Bunch’s starting price to $40. The change will allow us to introduce seasonal & premium flowers and create more gorgeous designs.
This always-available range features bunches with our bestselling and favourite blooms, priced from $40 with free delivery. The designs are fixed based on our most sought-after flowers including tulips, roses, eustoma and sunflowers. So, if you’re not sure what to get or just like keeping things simple and classy, check out our Fav Bunch collection!
This range features premium flower selection, specially curated to fix your flower needs for important occasions such as Valentine’s Day or Mother’s Day. It is bigger in size compared to our standard selections.
Petite Bunch (XS) is the smallest size we offer.
For Signature Bunch & Fav Bunch Collection, there are 4 sizes available: Small (S), Medium (M), Large (L), Extra Large (XL). Size-S usually feature approximately 5 – 6 blooms with with foliage. Size-M is a bigger bunch where you can expect 2x flowers of a Size-S bunch while Size-L has 3x flowers of a Size-S bunch. Similarly, this concept is applied for Size-XL.
To assist you with visualising the bunch size, we’ve included both photos for size S & size M for each bunch design. You can select your preferred size during ordering process.
If you’ve already placed your order and decide to upsize your order later on, reach out to us via live chat or drop us an email at firstname.lastname@example.org. We will assist accordingly 🙂
We understand that flowers might not be for everyone. Therefore, our Gift Box Collection is introduced as another thoughtful gifting option to address your gifting needs. Each of the box is thoughtfully curated with gift items from our favourite brands. They are perfect for birthdays, congratulations, work-from-home treats or just because.
You can purchase the a gift box on its own or choose to add on a gift box with any bunch.
*The Gift Box Collection is relatively new and we’re working hard to expand the selection further. If you have any suggestions, we’d love to hear from you. Email us at email@example.com.
We don’t offer customisation for individual orders. If you need customisation for bulk order, contact us via firstname.lastname@example.org and we’ll assist you further 🙂
We offer free same-day delivery from Mondays to Saturdays (except public holidays). You can select between the 2 standard deliver slots available – 10am to 2pm, or 2pm to 6pm.
Kindly note that we are unable to promise narrower delivery window other than our standard delivery slots above.
*We’re closed this Saturday 28 March 2020 for a short break. Our delivery will resume on Monday 30 March 2020.
We are unable to cater to specific timing request as our delivery partners follow a pre-planned optimised route that depends on the orders we have for the day. This model allows us to keep our service affordable! 🙂 Nonetheless, if you have any timing request, do email us at email@example.com. While we can’t promise the timing, we will work with our delivery partner and try our best to accommodate.
If you strictly need the bunch at a specific time, we’d recommend engaging in a personal courier such as Grab Delivery to do the delivery for you. Just opt for self-collection during ordering process and choose the timing you’d like the courier to come by.
If you are around the Bukit Merah area, you can get our flowers on-demand right to your door step via the Grab app (GrabMart section). You can also get our gift box on-demand in most areas of Singapore via Grab.
For delivery to Hotels/Restaurants/Hospitals, kindly provide relevant delivery information during ordering process as per the below notes:
*Due to the Covid-19 outbreak, kindly note that our delivery partner might not be able to enter high-risk areas (such as hospitals) and will need the recipient to collect the items at the main entrance of the building.
We offer free delivery for our standard delivery window (10am – 2pm, or 2pm – 6pm).
However, there will be an additional delivery charge for the following cases:
*Due to the Covid-19 outbreak, kindly note that many buildings/offices in Singapore have increased their security measures. We have encountered cases where delivery person can’t enter the office unit or the receptionist is not allowed to accept the item when recipient is not contactable. Thus, we appreciate your help to give the recipient a heads-up as much as possible.
If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.
If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that. You can also indicate a preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available. In order to keep Happy Bunch affordable, we are only able to provide free delivery for the 1st attempt. Thus, kindly help to ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around.
If the bunch can’t be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered. For such cases, there will be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.
If unforeseen circumstances arise and our delivery partner is later than the promised delivery window, we’ll contact the recipient to check if they are still at the location. If they are no longer at the location, we’ll re-route the bunch to another address at the recipient convenience for free. We’ll also contact and update you as soon as possible! Don’t worry though as late deliveries do not happen often!
Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Pickup” as the delivery method and select your preferred time of collection 🙂
We only accept orders completed through our website. To place an order, follow the simple steps:
1. Login to your Happy Bunch account or create a new one if it’s your first order with us.
2. Visit www.happybunch.com.sg/purchase/
3. Select the delivery date, choose the bunch design and select your bunch size.
4. Fill in the message (if any) and delivery details before checking out. That’s all, you’re done! 🙂
Kindly note that we are unable to support walk-in order without placing order on our site first.
You can pre-order a bunch from our website anytime!
Kindly take note that our Signature Bunch changes every week. If you’re looking for a surprise, you can pre-order our Signature Bunch. The design will only be revealed closer to the actual delivery week. However, if you like to keep things safe, we’d recommend our Fav Bunch range, which is available every week! 🙂
But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!
Yes, creating an account is required before you can check out. Having an account will make your future orders more convenient. It doesn’t take long, we promise!
You can do it as part of checkout process or go to “Login/Register” tab on our homepage.
Drop us an email at firstname.lastname@example.org or you can reach out to us on Livechat. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!
If you would like to cancel your order, do drop us an email at email@example.com. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. Do get in touch with us at least 24 hours before the delivery of your bunch.
If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:
We don’t share sender’s name with the recipient unless it is indicated in your message! Only the bunch and note will be sent to the recipient.
Any form of invoice/receipt/billing information will not be shared with the recipient.
We’ve done it before and we’d love to do it again!
Reach out to us directly via live chat or at firstname.lastname@example.org with the details of the gift. Kindly note that we are unable to accept gifts that are valuable/fragile/perishable.
Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁
You can make payment with only a debit/credit card via our website. Unfortunately, we do not accept bank transfers or ewallets at the moment.
Do reach out to our team via live chat or email@example.com. We will help to check and advise you further.
Yes, you can as long as your card has been activated for online/overseas transactions. If your card is not activated yet, simply contact your issuing bank to request for activation.
On average, flowers can last 3 – 5 days with simple flower care tips. You can find those tips found behind our message card. Certain types of flowers are sturdier, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.
To ensure fresh flowers stay fresh longer, follow the simple care tips below:
1. Unwrap the bunch
2. Trim stems at a slant
3. Place in water
4. Place away from heat, open fruit/food items
5. Change water daily
Simple right? You can do it!
Please reach out to our team at firstname.lastname@example.org with pictures of the flowers received within 24hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.
There are cases where the actual shade, size, and type of flowers received may vary from the picture shown. Our priority is to send the freshest blooms we can source for you and your loved ones, and this commitment to quality may mean that we have to make a substitution for colour or flower choice in the event of unforeseen circumstances. However, rest assured—we will stick to the overall colour palette shown as closely as possible, and your bunch will be beautiful for your recipients to enjoy!
Additionally, kindly note that flowers have its natural curves and textures, thus the floral arrangement may differ between bunches. Nonetheless, the bunches are individually hand-bunched with love and care, with your recipients’ happiness in mind.
*In the current time, the Covid-19 outbreak adds enormous challenges to our sourcing & procurement operations as the global floral supply chain is badly affected. We seek your kind understanding as changes to design component might happen more frequently.
We hope it made you smile! You may reach out to us via live chat or email@example.com, and share with us the order number that is printed on the message card (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if they would like to reveal their name 🙂
You can reach out to us via our live chat support or firstname.lastname@example.org. We’re available from 9am to 6pm, Mondays to Saturdays. We will get back to you as soon as we can!
The “Remind Me” feature helps you keep track of your loved ones’ important events amidst your busy schedule. Simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day). Based on the information you’ve provided, we will send you an email reminder so that you can place order in time and make your loved ones smile on that special date!
Set up can be done via https://www.happybunch.com.sg/my-account/remindme/ in just a few clicks.
Yes, we do provide bulk order. Just drop us an email at email@example.com and we will get back to you soonest!
We do not have a point collection system at the moment. Sign up for our newsletter to receive updates on new products & special offers from time to time.