Frequently Asked Questions

Have a question?

Please drop us an email at hi@happybunch.com.sg.
Our customer service wizards work 9am to 5pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.

Delivery
When do you deliver?

We deliver Mondays to Saturdays (except public holidays).

What are your deliveries times?

Our orders are dispatched at 1:30pm and we endeavour to deliver by 6pm. You will be notified by phone or email if there is a problem.

Can I request for a specific delivery time?
We are not able to promise delivery at a specific time as our riders follow a pre-planned optimised route (i.e. the shortest route) for the day. This minimises our delivery costs and keeps Happy Bunch affordable for you. More importantly, it ensures that your bunch will arrive as fresh as possible.

Where do you deliver to?

We deliver to most areas in Singapore except for a few security restricted areas.

We don’t deliver to the following locations:

  • Airline Road
  • Airport Cargo Road
  • Alps Avenue
  • Brani Terminal Avenue
  • Changi Airfreight Centre
  • Jurong Island
  • Khusu Island
  • Pulau Busing
  • Pulau Damar Laut
  • Pulau Sakeng
  • Pulau Sebarok
  • Pulau Tekong
  • Pulau Ubin
  • Rifle Range (Firing Compound)
  • Seletar Aerospace
  • St. John’s Island
  • Tuas South Boulevard
  • Turf Club Avenue
  • West Camp Road
Is it necessary to give you the recipient’s full delivery address?

It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!

Can you ensure you hand over the bunch directly to the recipient?

As much as we would like to, we are not always able to. If the recipient is unavailable at the time of delivery, we will pass the bunch to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.

What if my recipient is not at home?

We will endeavour to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence.

Please note that we are able to attempt delivery of your bunch only once – to minimise our delivery costs and keep Happy Bunch affordable for you. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.

Oh no! The recipient is not at the original delivery address given. Can the bunch be sent to a different address?

If the recipient’s new delivery address is within our rider’s delivery area, we will try our best to have your bunch sent to the new address at a minimum fee of $12. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.

What happens if my bunch is undelivered?

An undelivered bunch is when we have done everything we can to locate the recipient but are unable to. It could be an incomplete address or being told that there is no such person at the given address. When we have tried and are unable to contact either recipient or sender to confirm the delivery details, we will not risk the bunch going missing or being handed to the wrong person. It will then be considered an undelivered bunch. Don’t worry though! Instances of undelivered bunches are rare, so long as complete and up-to-date delivery details have been given to us.

How do I know when my bunch has been delivered?

We’re sorry but we do not have notification services just yet. However, if you would like to check on the delivery status of your bunch, please drop us an email at hi@happybunch.com.sg and we will respond to you as soon as possible.

May I self-collect /pick up the bunch myself?
Yes, you may pick up your ordered bunch at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, just select “Self-collection” as the delivery method.

Flowers
What is the difference between a regular bunch and a superbunch?

A regular bunch is our $35 daily bunch. A superbunch is made when you combine 2 or more regular bunches in your order.

What is a luxe bunch?

A luxe bunch is a special bunch that appears on random days, consisting of different flowers from the regular bunch. When available, the luxe bunch will be uploaded to our website at 8am on the day of delivery itself. The luxe bunch ranges in price from $49 — $69.

Oh, I just saw that you have a luxe bunch! Can I upgrade my regular bunch to a luxe bunch?

A regular bunch cannot be upgraded to a luxe bunch. But if you would like to upsize your regular bunch to something bigger, just drop us an email at hi@happybunch.com.sg and we will tell you how!

Can I choose the flowers in the bunch?

We have taken the guesswork off you. We specially curate one bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, you can wait for the reveal of our bunch at 12.30pm the day before delivery. Reveals are made on our Facebook and Instagram accounts, as well as on the website.

Can I request for a past bunch?

Our daily bunches dictate our stock of flowers, so we are not able to reproduce a past bunch, given the usually different combination of flowers at hand. But do give our future bunches a chance. We’re pretty sure you’ll spot a bunch or two that you’ll love.

Why is the arrangement different from what we see in your pictures?

Part of the beauty of life is that flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. On top of that, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our pictures.

Replacements
I received wilted flowers, broken flowers, unhappy looking flowers.

Do e-mail us at hi@happybunch.com.sg with a picture of the flowers to be assessed for further action. Do note that we do not guarantee a replacement.

Orders
How do I make changes to an order I’ve already placed?

If you need a message, address or delivery date changed, do drop us an email at hi@happybunch.com.sg. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.

I would like to remain anonymous.

Sure thing! Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.

Am I able to pre-order a bunch?

Of course! You may pre-order a bunch from our website anytime. But do note that this will be done without knowing what the flowers in the day’s bunch are. If you would like to see the flowers in your bunch, please wait for the full reveal of the bunch (made at 12.30pm the day before delivery) before placing your order.

How do I place an order?

We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create a new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!

How do I know if my order has been confirmed?

An email confirming your order will be sent to you at the email address provided to us. This is an automatically generated email, so please check your spam folder if you do not see it in your inbox.

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well!

I would like to make a special bulk or corporate order.

Just drop us an email at hi@happybunch.com.sg and we will get back to you soonest.

Payment
How do I make payment?

Payments will be made via Stripe.

Account
Do I have to register before ordering?

Yes you do, and having an account will make your future orders more convenient! We will remember your details and you will not need to key them in all over again. Just click the “My Account” tab above or create a new account if it’s your first time – it doesn’t take long, we promise.

I can't remember my password

You may reset your password by clicking the ”My Account” tab above and selecting “Edit account”.

How do I change my sender details?

You may change your details by clicking the ”My Account” tab above and selecting “Edit account”.