Frequently Asked Questions

Have a question?

Talk to us on live chat or send us an email at hi@happybunch.com.sg.
Our customer service wizards work 9am to 6pm, Mondays to Saturdays (except for public holidays),
and we will endeavour to get back you as soon as we can.

Products
Tell me more about the Joyful Christmas Box

What is the Joyful Christmas box?
The Joyful Christmas box is an exclusive gift box curated in the spirit of Christmas!
Pre-order is available now while delivery will be available from 2 – 31 December 2019.
You can find out more details via: www.happybunch.com.sg/christmas/

How much is it?
Enjoy $5 early bird saving when you pre-order any time before 1 December 2019.
With the early bird offer, the Joy Christmas box is $50 when purchased on its own and $40 when purchased with a bunch.
For orders made from 1st December onward, the Joy Christmas box is $55 when purchased on its own and $45 when purchased with a bunch

How do I place an order?
To place an order, simply follow the steps below:
1. Visit www.happybunch.com.sg/purchase/
2. Select the delivery date from 2 – 31 December 2019 at the top of the page
3. Select the Joyful Christmas box under Gift Collection, or Select any flower bunch and choose Joyful Christmas box as add-on

Will there be special rate for bulk order?
We can definitely work out a special rate for bulk order. If you plan to order 20 boxes or more, contact our team at hi@happybunch.com.sg for quotation.

What are the type of flower bunches you offer?

We offer 3 different range of bunches; Signature, Fav, Luxe.

Signature Bunch
It’s our signature range, priced from $30 with free delivery. We have a new design weekly which means something new and different each week! The design will be revealed at 4.30pm on the Friday before the delivery week.

Fav Bunch
This always-available range features bunches with our bestselling and favourite blooms, priced from $38 with free delivery. The designs are fixed based on our most sought-after flowers – classic Red Roses, cheery Sunflower, rainbow Cotton and joyful Gerbera. So, if you’re not sure what to get or just like keeping things simple and classy, the Fav Bunch is the right bunch for you!

Luxe Bunch
The Luxe Bunch is a special bunch designed for selected occasions (i.e. Valentine’s Day, Mother’s Day). It is bigger in size compared to our standard selections and priced from $69 including free delivery.

What are the differences in the bunch sizes? Can I upsize my bunch to bigger size?

A Single bunch (S) is the smallest size we offer. A Double bunch (M) is an upsized bunch where you can expect 2x flowers of a single bunch. Similarly, a Triple bunch (L) would have 3x flowers of a single bunch, and this concept is the same for the rest of our bunch sizes available.

To assist you with visualising the bunch size, we’ve included bloom quantity info in the product photos as well as the description. You can select your preferred size during ordering process. If you’ve already placed order and decide to upsize your order later on, reach out to us via live chat or drop us an email at hi@happybunch.com.sg. We will assist accordingly 🙂

Tell me more on the gift boxes

We have recently added gift boxes to our product selection. The gift box collection features thoughtfully curated gift items which are perfect for birthdays, congratulations or #justbecausegifts.

You can choose to add on a gift box with any bunch at $50 (Pamper Her box and Hustle box ) and $60 (Birthday Box) with free delivery.

Do you offer bouquet customisation? Can I choose the flowers?

We don’t offer customisation for individual orders. If you need customisation for bulk order, contact us via hi@happybunch.com.sg and we’ll assist you further 🙂

Delivery
When do you deliver?

We offer free same-day delivery from Mondays to Saturdays (except public holidays). You can select between the 2 standard deliver slots available – 10am to 2pm, or 2pm to 6pm. For the first time slot (10am to 2pm), order must be placed before 7am on the delivery date. For the second time slot (2pm to 6pm), order must be placed before 12:30pm on the delivery date.

Kindly note that we are unable to promise narrower delivery window other than our standard delivery slots above.

Can I request for specific delivery timing?

We are unable to cater to specific timing request as our delivery partners follow a pre-planned optimised route that depends on the orders we have for the day. This model allows us to keep our service affordable! 🙂

If you need the bunch at a certain time, we’d recommend engaging in a personal courier such as Grab Delivery to do the delivery for you! Just opt for self-collection and choose the timing you’d like the courier to come by.

Nonetheless, if you have any timing request, do email us at hi@happybunch.com.sg. While we can’t promise the timing, we will work with our delivery partner and try our best to accommodate.

Where do you deliver? Do you deliver to Hotels/Restaurants/Hospitals?
We deliver to most parts of Singapore except for security restricted areas. Simply key in the postal code when making the order to check if we deliver to your intended location.

For delivery to Hotels/Restaurants/Hospitals, kindly provide relevant delivery information during ordering process as per the below notes:

  • Hotels
    Kindly provide us with the guests’ name and room number as per hotel’s booking info. Upon arrival, our delivery partner will deliver the item to hotel’s front desk with the information provided. It’d be great if you can give a headsup to the hotel’s reservation team!
  • Restaurants
    Kindly provide us with the guest name used for the restautrant reservation. It’d be great if you can give a headsup to the restaurant’s service team. Kindly note that we won’t be able to arrange for specific timings.
  • Hospitals
    Kindly provide us with the recipient’s ward & bed number. Do be sure that the recipient will not be discharged on the same day or before the delivery.
Is the delivery free?

We offer free delivery for our standard delivery window (10am – 2pm, or 2pm – 6pm).

However, there will be an additional delivery charge for the following cases:

  • $12 re-delivery fee for subsequent attempt when the bunch is undelivered on the first attempt. Some of the common cases where the bunch is undelivered are as follows:
    • Wrong address provided
    • No such recipient at the location
    • Recipient & sender are uncontactable and delivery person can’t enter the location or pass the bunch to someone else due to security requirements
  • $12 re-route fee for change in delivery address that reaches us after 7am on the day of delivery
Will I be notified when my bunch is dispatched and delivered?
We’ll send out an email notification when your order has been dispatched and when it has been delivered. You can also track our delivery partner’s whereabouts via the live tracking link included in the dispatched email notification.
 
Kindly note that our delivery partner has multiple deliveries to make and thus they might take some time to get to your delivery location.
 
What if my recipient isn’t at the address?

If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.

If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that. You can also indicate a preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available. In order to keep Happy Bunch affordable, we are only able to provide free delivery for the 1st attempt. Thus, kindly help to ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around.

If the bunch can’t be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered. For such cases, there will be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.

What happens when my order is late?

If unforeseen circumstances arise and our delivery partner is later than the promised delivery window, we’ll contact the recipient to check if they are still at the location. If they are no longer at the location, we’ll re-route the bunch to another address at the recipient convenience for free. We’ll also contact and update you as soon as possible! Don’t worry though as late deliveries do not happen often!

Can I pickup/self-collect bunch myself?

Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Self-collection” as the delivery method and select your preferred time of collection 🙂

Orders
How do I place order? Do you accept walk-in order?

We only accept orders completed through our website. To place an order, follow the simple steps:

1. Login to your Happy Bunch account or create a new one if it’s your first order with us.
2. Visit www.happybunch.com.sg/purchase/
3. Select the delivery date, choose the bunch design and select your bunch size.
4. Fill in the message (if any) and delivery details before checking out. That’s all, you’re done! :)Kindly note that we are unable to support walk-in order without placing order on our site first.

Am I able to pre-order a bunch?

You can pre-order a bunch from our website anytime!

Kindly take note that our Signature Bunch changes every week. If you’re looking for a surprise, you can pre-order our Signature Bunch. The design will only be revealed at 12.30pm on the Friday before the actual delivery week. However, if you like to keep things safe, we’d recommend our Fav Bunch range, which will be the same every week! 🙂

But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!

Must I create/register an account to make an order?

Yes, creating an account is required before you can check out. Having an account will make your future orders more convenient. It doesn’t take long, we promise!
You can do it as part of checkout process or go to “Login/Register” tab on our homepage.

Can I make changes to my order after ordering?

Drop us an email at hi@happybunch.com.sg or you can reach out to us on Livechat. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!

Can I cancel my order?

If you would like to cancel your order, do drop us an email at hi@happybunch.com.sg. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. Do get in touch with us at least 24 hours before the delivery of your bunch.

If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:

  • We can send you a store credit coupon with the same value of your cancelled order for future usage
  • If a monetary refund is preferred, kindly note that a SGD10 administrative fee will be incurred and amount refunded will be less this fee. It will usually take 7 – 10 working days for the refund amount to be credited back to your card if you opt for this option.
I want to remain anonymous. Is it possible?

We don’t share sender’s name with the recipient unless it is indicated in your message! Only the bunch and note will be sent to the recipient.
Any form of invoice/receipt/billing information will not be shared with the recipient.

Special Request: I want to include a nice card and/or a small gift along with the bunch. Will you be able to help?

We’ve done it before and we’d love to do it again!

Reach out to us directly via live chat or at hi@happybunch.com.sg with the details of the gift. Kindly note that we are unable to accept gifts that are valuable/fragile/perishable.

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁

Payment
What are the type of payment methods do you accept?

You can make payment with only a debit/credit card via our website. Unfortunately, we do not accept bank transfers or ewallets at the moment.

My card was declined when I tried to make the payment. What do I do?

Do reach out to our team via live chat or hi@happybunch.com.sg. We will help to check and advise you further.

Can I make payment from overseas?

Yes, you can as long as your card has been activated for online/overseas transactions. If your card is not activated yet, simply contact your issuing bank to request for activation.

Flowers
How long can the flowers last?

On average, flowers can last 3 – 5 days with simple flower care tips. You can find those tips found behind our message card. Certain types of flowers are sturdier, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.

Can I keep the bunch overnight?

If you are looking to keep the bunch overnight inside the wrap, we recommend our Fav Cotton Bunch as it features dried cottons with very sturdy filler. Thus, it can last overnight safely.

Flower care tips

To ensure fresh flowers stay fresh longer, follow the simple care tips below:

1. Unwrap the bunch
2. Trim stems at a slant
3. Place in water
4. Place away from heat, open fruit/food items
5. Change water daily

Simple right? You can do it!

Where do I send my feedback/compliments?

We’d love to hear your feedback! You can send them via Live chat, hi@happybunch.com.sg, Facebook Reviews or Google Reviews.

I received wilted & unhappy flowers

Please reach out to our team at hi@happybunch.com.sg with pictures of the flowers received within 24hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.

Why does the bunch look different from the picture?

Flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. Furthermore, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. In addition, rest assured that the number of stalks in the bunch is as what you’ve seen in the pictures.

General
I received a bunch but do not know who it is from. How can I know the senders name?

We hope it made you smile! You may reach out to us via live chat or hi@happybunch.com.sg, and share with us the order number that is printed on the message card (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if they would like to reveal their name 🙂

How can i contact your team? What are our support hours?

You can reach out to us via our live chat support or hi@happybunch.com.sg. We’re available from 9am to 6pm, Mondays to Saturdays. We will get back to you as soon as we can!

Tell me more on the Remind me feature.

The “Remind Me” feature helps you keep track of your loved ones’ important events amidst your busy schedule. Simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day). Based on the information you’ve provided, we will send you an email reminder so that you can place order in time and make your loved ones smile on that special date! Set up can be done via https://www.happybunch.com.sg/my-account/remindme/ in just a few clicks.

Do you do bulk orders?

Yes, we do provide bulk order. Just drop us an email at hi@happybunch.com.sg and we will get back to you soonest!

Are there any point collection/reward system?

We do not have a point collection system at the moment. Sign up for our newsletter to receive updates on special offers from time to time.

Special Offer
Is there any special offer now?
From 9 – 14 December 2019, when ordering a superbunch (double bunch or bigger), you will receive a complimentary L’Oreal hair care product worth ~$30.

Only valid for deliveries from 9 – 14 December 2019. While stocks last. Product will be chosen at random.

How can I enjoy the offer?

During checkout process, choose the correct sizes to receive the complimentary L’Oreal hair care product. The offer is valid for following bunch sizes:

  • Double (2 in 1)
  • Triple (3 in 1)
  • Quadruple (4 in 1)
  • Quintuple (5 in 1)
What are the T&Cs for LOreal Facebook Contest Giveaway?
– 1 winner will be chosen at random after the contest period ends
– Winning prize is one double Signature bunch and one set of L’oreal hair products (worth $150 in total)
– Winning prize will be sent out together to one delivery location on the Monday after the winner announcement (requests for separate delivery locations will not be entertained)
– Happy Bunch team will contact the winner to request for delivery details
– Prize is not exchangeable to cash/store credit
– Signature bunch design is fixed and no change of design is allowed