Please drop us an email at firstname.lastname@example.org.
Our customer service wizards work 9am to 5pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.
We deliver Mondays to Saturdays (except public holidays).
Our orders are dispatched at 1:30pm and we endeavour to deliver by 6pm. You will be notified by phone or email if there is a problem.
We deliver to most areas in Singapore except for a few security restricted areas.
We don’t deliver to the following locations:
It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!
As much as we would like to, we are not always able to. If the recipient is unavailable at the time of delivery, we will pass the bunch to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.
We will endeavour to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence.
Please note that we are able to attempt delivery of your bunch only once – to minimise our delivery costs and keep Happy Bunch affordable for you. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.
If the recipient’s new delivery address is within our rider’s delivery area, we will try our best to have your bunch sent to the new address at a minimum fee of $12. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.
An undelivered bunch is when we have done everything we can to locate the recipient but are unable to. It could be an incomplete address or being told that there is no such person at the given address. When we have tried and are unable to contact either recipient or sender to confirm the delivery details, we will not risk the bunch going missing or being handed to the wrong person. It will then be considered an undelivered bunch. Don’t worry though! Instances of undelivered bunches are rare, so long as complete and up-to-date delivery details have been given to us.
We’re sorry but we do not have notification services just yet. However, if you would like to check on the delivery status of your bunch, please drop us an email at email@example.com and we will respond to you as soon as possible.
A regular bunch is our $35 daily bunch. A superbunch is made when you combine 2 or more regular bunches in your order.
A luxe bunch is a special bunch that appears on random days, consisting of different flowers from the regular bunch. When available, the luxe bunch will be uploaded to our website at 8am on the day of delivery itself. The luxe bunch ranges in price from $49 — $69.
A regular bunch cannot be upgraded to a luxe bunch. But if you would like to upsize your regular bunch to something bigger, just drop us an email at firstname.lastname@example.org and we will tell you how!
We have taken the guesswork off you. We specially curate one bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, you can wait for the reveal of our bunch at 12.30pm the day before delivery. Reveals are made on our Facebook and Instagram accounts, as well as on the website.
Our daily bunches dictate our stock of flowers, so we are not able to reproduce a past bunch, given the usually different combination of flowers at hand. But do give our future bunches a chance. We’re pretty sure you’ll spot a bunch or two that you’ll love.
Part of the beauty of life is that flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. On top of that, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our pictures.
Do e-mail us at email@example.com with a picture of the flowers to be assessed for further action. Do note that we do not guarantee a replacement.
If you need a message, address or delivery date changed, do drop us an email at firstname.lastname@example.org. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.
Sure thing! Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.
Of course! You may pre-order a bunch from our website anytime. But do note that this will be done without knowing what the flowers in the day’s bunch are. If you would like to see the flowers in your bunch, please wait for the full reveal of the bunch (made at 12.30pm the day before delivery) before placing your order.
We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create a new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!
An email confirming your order will be sent to you at the email address provided to us. This is an automatically generated email, so please check your spam folder if you do not see it in your inbox.
Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well!
Just drop us an email at email@example.com and we will get back to you soonest.
Yes you do, and having an account will make your future orders more convenient! We will remember your details and you will not need to key them in all over again. Just click the “My Account” tab above or create a new account if it’s your first time – it doesn’t take long, we promise.
You may reset your password by clicking the ”My Account” tab above and selecting “Edit account”.
You may change your details by clicking the ”My Account” tab above and selecting “Edit account”.