Talk to us on live chat or send us an email at firstname.lastname@example.org.
We’re online from 9am – 6pm, Monday – Friday (excluding Public Holidays).
Covid-19 has changed the way we operate significantly. If you’ve purchased from us before, here’s the summary of the key changes you need to know. If you’re new here, this list will help you to have an overview of what we are offering now. You can find more details for each topic in other sections in our FAQs.
We have paused Self-Collection until further notice, and are currently only accepting orders by Delivery.
As we minimise our team size for each working day, we are only offering delivery of flowers & gift boxes from Monday to Friday (excluding Public Holidays). We still offer free delivery to most areas in Singapore (delivery is not available for restricted areas).
You can also order via GrabMart if you need on-demand flowers and gifts delivery service, or when you miss the same-day order cutoff timing of 12:30pm on our website. Kindly note that Grab’s delivery charge and delivery zone apply.
With irregular & unpredictable flower shipment, we’ve streamlined our flower selection to the following options:
For gift boxes, we’ve launched Build A Box, giving you full flexibility in customising your very own gift box for your loved ones at a budget of your choice. We’ve also expanded our gift selection (and still growing) to include more brands and gift items, giving you more thoughtful options to choose from. You can start building a box from $15+ including free delivery.
With a much reduced team size, we seek your kind understanding that our response might be a little delayed. Rest assured, we will definitely go through every inquiry and reply as soon as you can.
Ensuring safety for everyone is our top priority. We’ve put in place the following measures to reduce physical interactions at our workplace and during delivery
At our workplace:
Birthday is one of the most common reasons for celebration. We have Birthday Delivery Gift Guide for the beloved women and men in your life here: www.happybunch.com.sg/birthday-gift-delivery/
Happy gifting! 💕
In light of Covid-19, with much reduced team size and unpredictable flower supply, we’ve simplified our flower bunches under Signature Collection to the following options – featuring a good mix of fresh seasonal flowers and classic bestselling blooms.
Signature Bunch – Surprise
Signature Bunch’s price starts from $40 with free delivery.
A Surprise Bunch means that the design will not be revealed to you until it’s in the hands of your recipient (or yourself). If you’re worried about what it’ll look like, fret not. We guarantee it’ll be lovingly handcrafted with fresh seasonal blooms, and with your loved ones in mind!
The Surprise Bunch concept allows us to introduce gorgeous seasonal flowers more often while keeping things affordable for you. If you’d love to check out our past bunch designs, visit our Instagram page @happybunchsg. Take the leap and join us in this exciting floral adventure!
For Signature Bunch, there are 3 sizes available: Small (S), Medium (M), Large (L). The below size reference is the standard size guide that we apply.
Petite Bunch – Just Because
Petite Bunch is priced at $25 with free delivery. We believe that a little gesture of love goes a long way, and this Petite Bunch of flowers is perfect for those everyday little moments where you just want to say “I’m thinking of you!“, or when you simply want to add colour to someone’s mid-week blues! The bunch usually come with 2-3 fresh blooms and features lovely flower choices such as Gerbera, Rose or Tulip.
No Frills, Just Flowers Series
No Frills Just Flowers feature favourite blooms that are classic best-sellers. If you are not sure what to get, you can’t go wrong with these selection. Flowers come with minimal packaging and complimentary flower food. Simply pop these blooms in a vase to add some colour and life into any daily space.
Flowers for Home Collection is our newly launched collection. This is a thoughtful gift choice for those who enjoy putting together their own vase of flowers. It’s also the perfect creative project to pamper yourself after a long working day. Fresh flowers are delivered right to your door & are ready freshen up your space. Fresh flowers will come with minimal packaging and complimentary flower food and ready to be put in a vase at home.
DIY Flowers come in a set of mixed flowers & foliage in 3 sizes:
Flower selection will be picked by us and will not be revealed until they are delivered. You can check out some of the past curations & creations by other customers via our Instagram page’s DIY Story Highlight @happybunchsg.
Flower Care Box:
This Flower Care Box is an essential starter kit for beginners of floral arrangement, and is perfect for carrying out basic flower care. The box includes a glass vase, flower shears, and flower food sachets. All you need to prolong fresh flowers and carry out flower arrangement projects with ease!
Build A Box
Sometimes you know your loved one best! Have the freedom to customise your very own gift box for your loved ones with your preferred budget. You can select gift items from the selection of thoughtful brands we’ve handpicked for you – yummy treats, fragrance, wellness, productivity & more. You can also add a personal touch by choosing to include a handwritten postcard with your box.
Each box will come with stuffing, and will be sealed with a ribbon. Go big or go small, it’s the thought that counts. Happy curating away!
From $15+ with free delivery.
What’s Inside My Box?
We’ve put up a short summary for each of the brands we work with. You can check them out here: What’s Inside My Box?
In case you wanna go big for an important occasion, here’s how:
We don’t offer customisation for individual orders. If you need customisation or assistance for bulk order, contact us via email@example.com and we’ll assist you further 😊
We offer free islandwide delivery from Monday to Friday (except public holidays). You can select between the 2 standard delivery slots available – 10am to 2pm, or 2pm to 6pm.
We’re closed on weekends & public holidays so our team can rest and recharge 😊
Kindly note that we are unable to cater to specific delivery timing requests via our own delivery service. Our delivery partners have flexibility to follow their preferred route so they can optimise their delivery schedule for each day. This model allows us to keep our service affordable.
We deliver to most parts of Singapore except for security restricted areas. Simply key in the postal code when placing an order to check if we deliver to your intended location.
For delivery to Hotels/Restaurants/Hospitals, kindly provide relevant delivery information during ordering process as per the below notes:
Other high-risk areas
We offer free delivery for all of our orders, regardless of the the amount spent.
However, there will be an additional delivery charge for the following cases:
In light of Covid-19, kindly note that their security measures heighten across all estates in Singapore. We have encountered cases where delivery person can’t enter the office unit or the receptionist is not allowed to accept the item when recipient is not contactable. Thus, we appreciate your help to give the recipient a heads-up or provide alternative contact point – to assist our delivery partners in completing their deliveries smoothly.
If the delivery address is a residential address, our delivery partner will try their best leave the item(s) in a safe spot outside the unit. The safe spot may be with a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence.
If the delivery address is an office address, our delivery partner will leave the item(s) with the receptionist or colleagues if the company security guidelines allow that. You can also indicate a preferred person to look for in the Delivery Instructions, in the event the recipient is not available.
In order to keep Happy Bunch affordable, we are only able to provide free delivery for the 1st attempt. Thus, kindly help to ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around.
If the items can’t be left with someone or at a safe spot due to restrictions at the delivery location, and both sender and recipient are not contactable, we will consider the delivery as undelivered. For such cases, there will be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed.
If unforeseen circumstances arise and our delivery partner is later than the promised delivery window, we’ll contact the recipient to check if they are still at the location. If they are no longer at the location, we’ll re-route the item(s) to another address at the recipient’s convenience for free. We’ll also contact and update you as soon as possible!
While we always try out best to minimise any potential delays, we seek your kind understanding that delays might still happen and sometimes due to factors outside of our control. But rest assured that we are always here to assist you and we will always do our best to resolve issues for you as fast as we can! 💕
You can get on-demand delivery via Happy Bunch store on GrabMart. This is a good option if you prefer to get the gift box or flower delivered at a specific timing. In addition, you can also use this if you miss our order cutoff timing for the day at 12:30pm.
The items are prepared by our team directly and Grab handles the delivery. As such, delivery timing follows our operating hours of 9am – 6pm, Monday – Friday (except for Public Holidays).
Kindly note that delivery fee is applied as per indicated on Grab app, and the delivery coverage is based on Grab’s delivery zone settings.
You can place order directly through our website. To place an order, follow the following steps:
Kindly note that you can only place an order for same-day delivery provided that you meet our cutoff timing of 12:30pm. After 12:30pm, our system will automatically close the order for the day and you can only place order for the next available delivery date.
Yes, you can place order for future delivery date from our website anytime. You can do so by selecting the delivery date before selecting the product.
Kindly note that if a delivery date is greyed out and can’t be selected, it means we’re closed on that date. We’re closed on Saturdays, Sundays and Public Holidays.
In light of Covid-19, we’ve paused Self-Collection since April 2020 until further notice. All orders are now Delivery-based only.
Yes, creating an account is required before you can check out. Having an account will make your future orders more convenient. It doesn’t take long, we promise. You can do it as part of checkout process or go to “Login/Register” tab on our homepage.
Drop us an email at firstname.lastname@example.org or you can reach out to us on Live Chat. Depending on the status of your order, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we do need 24 hours notice to make changes to an order, so do get in touch with us as soon as you need a change to be made!
If you would like to cancel your order, do drop us an email at email@example.com. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. Do get in touch with us at least 24 hours before the delivery of your bunch.
If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:
We don’t share sender’s name with the recipient unless it is indicated in your message! Only the item ordered and note will be sent to the recipient.
Any form of invoice/receipt/billing information will not be shared with the recipient.
We’ve done it before and we’d love to do it again! Reach out to us directly via firstname.lastname@example.org or our Live Chat. We will assist you accordingly.
For the standard complimentary card, we can print the message in any language. Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁
However, if you opt for our postcard with hand-written message service under Build-A-Box, we can only write the message in English.
Yes, definitely. Just drop us an email at email@example.com with information regarding your order (quantity, budget, delivery date and timing, delivery location, about the occasion) and we will get back to you soonest with our suggestions & quote!
You can make payment with only a debit/credit card via our website. We do not accept bank transfers or ewallets at the moment.
It is safe to pay for our products & services online. We use Stripe, a leading international payment gateway, to process online payment for our products & services.
If you choose to save your card details to make it easier for future orders, rest assured that they are in stored safely at Stripe’s side.
We’re here to help. Do reach out to our team via live chat or firstname.lastname@example.org. We are able to check the Declined reasons (via Stripe) and advise you further.
In most cases we’ve encountered, this happens when a card doesn’t have sufficient fund or hasn’t been activated for online/overseas transactions.
Yes, you can as long as your debit/credit card has been activated for online/overseas transactions. If your card is not activated yet, simply contact your issuing bank to request for activation.
On average, flowers can last 3 – 5 days with simple flower care tips. You can find flower care tips here: www.happybunch.com.sg/stories/flower-care-guide-tutorial/.
Certain types of flowers are sturdier, thus, there are times when they can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days. All flowers will shorten their vase life if getting exposed to heat source/direct sunlight for too long. So it’s important where you place them at home. Choose a cooling spot to keep your vase(s).
Since flowers in the same bunch can last shorter or longer depending on their characteristics, how to best enjoy your bunch is to slowly remove flowers which start withering earlier, and adjust the arrangement of rest of the flowers which are still in good condition. You can also gradually moving the flowers to smaller vase(s) as the size gets smaller. Have fun and enjoy the process!
We have a series of content (and still adding more along the way) on flower information, care tips & vase arrangements on our blog. Click to read more:
Hope you find them useful! 💕
Please reach out to our team at email@example.com with pictures of the flowers received within 24hours. We will assess them for further actions.
In the meantime, do unwrap the bunch, pop it in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will usually perk up after a couple of hours once they have had sufficient water intake.
There are cases where the actual shade, size, and type of flowers received may vary from the picture shown. Our priority is to send the freshest blooms we can source for you and your loved ones, and this commitment to quality may mean that we have to make a substitution for colour or flower choice in the event of unforeseen circumstances. However, rest assured that your bunch is in good hands, and will be fresh and beautiful for your recipients to enjoy!
Additionally, kindly note that flowers have its natural curves and textures, thus the flower arrangement may differ between bunches. Nonetheless, the bunches are arranged with love and care, with your recipients’ happiness in mind.
We hope it made you smile! Sometimes, the accompanying message for each order wasn’t taken out of the sleeve yet. The message (that usually comes with a sign-off name) will only be visible once you take them out of the sleeve.
If the message doesn’t give you enough information, you may reach out to us via live chat or firstname.lastname@example.org, and share with us the order number that is printed on the message card (it starts with D-xxxxxx-xxxx).
We will help you to get in touch with the sender to find out if they would like to reveal their name 🙂
You can reach out to us via our Live Chat support or email@example.com.
We’re available from 9am to 6pm, Monday to Friday (exclude Public Holidays). With a much reduced team size now, we might take a bit longer to get back. We will definitely get back within a couple of hours on working days (don’t worry, we’re usually much faster than that), and on the next working day if you send us a question during the weekends or public holidays. If you n
All of the inquiries received via Live Chat and firstname.lastname@example.org will go through our Customer Support solution (BrandChat) and you will get an email notification once we reply (even if you have already left the Live Chat). Once you open the reply, you can continue the chat with us immediately.
Sent an inquiry but haven’t received a reply after a few days?
We always reply. That’s our promise. So if this happens, it’s likely that our reply might have landed in your spam box. Once you can locate it, move it out of the spam box and mark it as safe so you won’t miss our reply in the future.
The “Remind Me” feature helps you keep track of your loved ones’ important events amidst your busy schedule. Simply add in the important dates (i.e. birthday, anniversary, promotion, graduation, etc.) and decide how far in advance you want to receive the reminder (1 month, 1 week or 1 day). Based on the information you’ve provided, we will send you an email reminder so that you can place order in time and make your loved ones smile on that special date!
Set up can be done via www.happybunch.com.sg/my-account/remindme/ in just a few clicks.
We’ve just launched Happy Points – our reward system. You now can accumulate points and redeem with discounts for your future order. This is our way to show our appreciation for the continuous support we’ve received from our customers.
How to earn points?
How to redeem rewards with Happy Points?
We’d love to hear your feedback! You can send them via our Live Chat, email@example.com or message us directly on Facebook & Instagram.
For a small business like ourselves, it means a lot to receive a good review on Google and Facebook. Good reviews help to us to establish trust and credibility with potential customers who come across our brand online. Thus, if you love our products and services, do drop us a review on Google Reviews and/or Facebook Reviews 💕
If review is not your thing, do share with your families, friends and colleagues whenever the topic comes up. That’d be lovely as well 😊
There’s no discount/promotion at the moment.
However, we have the reward program – Happy Points. You can collect points when you purchase with us and redeem points for discounts on future orders. For more information on Happy Points, visit www.happybunch.com.sg/happy-points/