Frequently Asked Questions

Have a question?

Please drop us an email at hi@happybunch.com.sg.
Our customer service wizards work 9am to 5pm, Mondays to Fridays,
and we will endeavour to get back you as soon as we can.

Standard Chartered Card
What benefits do I get by using my Standard Chartered Card for payment?
  • In 2018, Standard Chartered cardholders enjoy 10% off first order on any of our bunch with promo code sc10
  • From 16 to 30 April 2018, Standard Chartered cardholders can enjoy 15% off our Mother’s Day bunches, available for delivery from the 7 to 15 May 2018, while stocks last, with promo code scmama15
How do I apply the discount to my order?
  • Add the desired item to card
  • Enter your coupon code and click “Apply Coupon”
  • Proceed to Checkout

Contact our team at hi@happybunch.com.sg if you encounter any issue with the promo code.

Standard Chartered’s General T&Cs
  • All privileges are valid from the above dates, unless otherwise stated.
  • Payment must be charged to any Standard Chartered Credit Card to enjoy these privileges.
  • Unless otherwise stated, all privileges exclude services charges and applicable taxes.
  • Privileges are not exchangeable for cash or other items and cannot be used in conjunction with any other discounts, privileges, promotions, discount schemes, loyalty programmes, discount cards or vouchers, unless otherwise stated.
  • Privileges are subject to the individual merchant’s terms and conditions. Please check with the relevant merchant or outlet concerned.
  • Privileges are subject to the individual merchant’s terms and conditions. Please check with the relevant merchant or outlet concerned.
  • Standard Chartered Bank (Singapore) Limited is not an agent of the merchant and makes no representation as to the quality of goods and services provided. Any dispute about quality or performance of the product and/or service is to be resolved directly with the merchant.
  • Standard Chartered Bank (Singapore) Limited and the respective merchants reserve the right to vary the General Terms and Conditions governing the offers without prior notice.
  • In the case of a dispute, the decision of Standard Chartered Bank (Singapore) Limited on all matters shall be final. Please visit www.sc.com/sg/thegoodlife for the latest update.
Mothers Day Bunch
When can I buy a Mother’s Day bunch for delivery?
The Mother’s Day bunch is available for delivery from 7 May (Monday) to 13 May (Sunday). You may pre-order it from now till 12:30pm on the 13 May (Sunday) while stocks last.
Can I pre-order the Mother’s Day bunch?

Of course! In fact, if you place your order by 30 April, you will stand a chance of winning an Art Jam session for two to enjoy with your mom. If you are a Standard Chartered cardholder, you can also enjoy 15% off by applying promo code scmama15 before checkout.

How much is the Mother’s Day bunch?

The Mother’s Day single bunch is $68. The Mother’s Day double bunch is $136.

How does the Mother’s Day bunch look like?

The Mother’s Day bunch will feature beautiful rainbow baby’s breath. You can visit our Mother’s Day page for more info: https://www.happybunch.com.sg/mothers-day-2018/

Delivery
When do you deliver?

We deliver Mondays to Fridays (except public holidays).

What are your deliveries times?

Our orders are dispatched at 1:30pm and we endeavour to deliver by 6pm. You will be notified by phone or email if there is a problem.

Can I request for a specific delivery time?
We are really not able to promise delivery at a specific time as our riders follow a pre-planned optimised route (i.e. the shortest route) for the day. This minimises our delivery costs and keeps Happy Bunch affordable for you. More importantly, it ensures that your bunch will arrive as fresh as possible.

Where do you deliver to?

We deliver to Singapore nationwide except for a few security restricted areas (army bases).

Is it necessary to give you the recipient’s full delivery address?

It is important to provide us with the recipient’s full delivery address so as to ensure that our rider is able to deliver your bunch safely. If you are able to provide us with any specific details that will assist with the delivery process, this will be great as well!

Can you ensure you hand over the bunch directly to the recipient?

As much as we would like to, we are not always able to. If the recipient is unavailable at the time of delivery, we will pass the bunch to a receptionist, a colleague, a family member, a friend or a guard – someone else who can take receipt of the flowers and hand it over to him/her directly when he/she returns.

What if my recipient is not at home?

We will endeavour to leave the bunch in a safe spot until the recipient returns. The safe spot may be with the security guard, a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our rider in accordance with the security policies of the particular residence.

Please note that we are able to attempt delivery of your bunch only once – to minimise our delivery costs and keep Happy Bunch affordable for you. It is therefore very important for you to ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if he/she is going to be around.

Oh no! The recipient is not at the original delivery address given. Can the bunch be sent to a different address?

If the recipient’s new delivery address is within our rider’s delivery area, we will try our best to have your bunch sent to the new address at a minimum fee of $12. However, we will not be able to re-deliver the bunch if the new delivery address falls outside our rider’s delivery area.

What happens if my bunch is undelivered”?

An undelivered bunch is when we have done everything we can to locate the recipient but are unable to. It could be an incomplete address or being told that there is no such person at the given address. When we have tried and are unable to contact either recipient or sender to confirm the delivery details, we will not risk the bunch going missing or being handed to the wrong person. It will then be considered an undelivered bunch. Don’t worry though! Instances of undelivered bunches are rare, so long as complete and up-to-date delivery details have been given to us.

How do I know when my bunch has been delivered?

We’re sorry but we do not have notification services just yet.. However, if you would like to check on the delivery status of your bunch, please drop us an email at hi@happybunch.com.sg and we will respond to you as soon as possible.

May I self-collect /pick up the bunch myself?
Yes, you may pick up your ordered bunch at our office on Henderson Road, between 2pm and 4pm, Monday to Friday. When placing your order, just select “Self-collection” as the delivery method.

Flowers
What is the difference between a regular bunch and a superbunch?

A regular bunch is our $35 daily bunch. A superbunch is made when you combine 2 or more regular bunches in your order.

What is a luxe bunch?

A luxe bunch is a special bunch that appears on random days, consisting of different flowers from the regular bunch. When available, the luxe bunch will be uploaded to our website at 8am on the day of delivery itself. The luxe bunch ranges in price from $49 — $69.

Oh, I just saw that you have a luxe bunch! Can I upgrade my regular bunch to a luxe bunch?

A regular bunch cannot be upgraded to a luxe bunch. But if you would like to upsize your regular bunch to something bigger, just drop us an email at hi@happybunch.com.sg and we will tell you how!

Can I choose the flowers in the bunch?

We have taken the guesswork off you. We specially curate one bunch of flowers every day, so you don’t have to worry about choosing your flowers. However, if you are set with having a particular flower, you can wait for the reveal of our bunch at 12.30pm the day before delivery. Reveals are made on our Facebook and Instagram accounts, as well as on the website.

Can I request for a past bunch?

Our daily bunches dictate our stock of flowers, so we are not able to reproduce a past bunch, given the usually different combination of flowers at hand. But do give our future bunches a chance. We’re pretty sure you’ll spot a bunch or two that you’ll love.

Why is the arrangement different from what we see in your pictures?

Part of the beauty of life is that flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. On top of that, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch would be quite similar to what you see in our pictures.

Replacements
I received wilted flowers, broken flowers, unhappy looking flowers.

Do e-mail us at hi@happybunch.com.sg with a picture of the flowers to be assessed for further action. Do note that we do not guarantee a replacement.

Orders
How do I make changes to an order I’ve already placed?

If you need a message, address or delivery date changed, do drop us an email at hi@happybunch.com.sg. Depending on the status of your bunch, we will confirm with you whether the change may be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.

I would like to remain anonymous.

Sure thing! Just leave out the sender details in the message of the bunch and these details will not be revealed anywhere else. But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch.

Am I able to pre-order a bunch?

Of course! You may pre-order a bunch from our website anytime. But do note that this will be done without knowing what the flowers in the day’s bunch are. If you would like to see the flowers in your bunch, please wait for the full reveal of the bunch (made at 12.30pm the day before delivery) before placing your order.

How do I place an order?

We operate pre-dominantly online, which means that you will need to place your order on our website for it to be processed. To place an order just login to your account (or create a new one if it’s your first order with us), select the delivery date, fill in the delivery details and message, checkout to make payment and you’re done!

How do I know if my order has been confirmed?

An email confirming your order will be sent to you at the email address provided to us. This is an automatically generated email, so please check your spam folder if you do not see it in your inbox.

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well!

I would like to make a special bulk or corporate order.

Just drop us an email at hi@happybunch.com.sg and we will get back to you soonest.

Payment
How do I make payment?

Payments will be made via Stripe.

Account
Do I have to register before ordering?

Yes you do, and having an account will make your future orders more convenient! We will remember your details and you will not need to key them in all over again. Just click the “My Account” tab above or create a new account if it’s your first time – it doesn’t take long, we promise.

I can't remember my password

You may reset your password by clicking the ”My Account” tab above and selecting “Edit account”.

How do I change my sender details?

You may change your details by clicking the ”My Account” tab above and selecting “Edit account”.