Careers

Happy Bunch is expanding! Leading the game at the fun intersection of e-commerce, gifts and flowers. We’re still lean, but not-at-all mean. If you play by your strengths, push for ideas and swear by results, we can promise you an exciting journey. One filled with growth, imagination, and laughter. Care to join us?

Design & Communications Associate (Full-time, Hiring)

JOB DESCRIPTION

We believe Design & Communications Associate plays a crucial part in helping Happy Bunch to expand our reach, acquire new customers and retain existing customers effectively. Our mission is to inspire people to love through simple gestures and thoughtful gifts, and you are in charge of effectively & creatively translating that mission through attractive designs and impactful communications that resonate with our target audience.

We believe this is a demanding role that requires you to be able to switch between strategic mindset and executional mindset in managing the creative process. The perfect candidate would have good eyes for design, a passion for understanding customer’s pain points and experience, a can-do attitude and willingness to learn and adapt.

Working days/hours are from Monday to Friday, 9am to 6pm.

RESPONSIBILITIES:

Take charge of the end-to-end creative development process for all of our owned channels (eg – website, social media, email)

  • Research and develop a deep understanding of customers / target audience, market trends & competitive landscape
  • Establish a great understanding of the company’s mission, vision, values and business objectives
  • Develop and propose direction for campaign theme and concept
  • Prepare the campaign’s designs and communication plan
  • Launch and observe results to serve as learning points and insights for future’s proposals

Play an active role in assisting the creative aspect of online advertising campaigns

  • Work closely with Online Advertising team to understand the requirements & expected results of different online ads channels (eg – Google Ads, Facebook Ads) and different campaigns (eg – sales, branding, retention)
  • Produce designs & copy to support the goal for each campaign effectively

Play an active part in product planning and curation

  • Proactively participate in the flower designing process
  • Propose ideas for gift box curation

REQUIREMENTS:

  • No prior experience in floristry necessary, fresh graduates are welcome to apply
  • A love for people and beautiful things
  • Great PS, AI and writing skills, with the ability to translate business inputs to impactful & delightful communications & design works
  • Ability to think quickly on one’s feet, resourcefulness and a desire to deliver high quality & thoughtful work consistently & effectively
  • A strong sense of urgency, responsibility, focus and discipline
  • Must have a positive attitude and be willing to learn, unlearn & get your hands dirty (literally!)
  • Teamwork & curiosity

APPLICATIONS:
All interested applicants, please email us at careers@happybunch.com.sg with your resume, design portfolio & writing sample. Upon reviewing your application, we will contact suitable candidates for interviews & creative assignments.

Operations & Customer Experience Associate (Full-time,Hiring)

JOB DESCRIPTION
At Happy Bunch, we consider Operations & Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure happy bunches and boxes are in great condition, beautiful and delivered on time, as a result, making customers happy and satisfied. This role will allow you to make positive impact in customers’ lives and help Happy Bunch stand out from the crowd.

We believe this is a demanding role that requires a broad skill sets to succeed. Not only you will be directly responsible for orders get to the right people at the right team, you will also working closely with Flower and Tech teams as well as external partners to create a seamless gifting experience for customers.

Work days/hours are from Monday to Saturday, 8:30am to 5:30pm.

RESPONSIBILITIES:
Take charge of managing & processing daily deliveries

  • Manage an ensure orders are processed timely with the correct details
  • Coordinate with logistics partner and ensure all orders are being dispatched and delivered on time
  • Manage and optimise delivery costs
  • Strategise, plan and implement measures to ensure smooth operations & deliveries, particularly during seasonal peak periods, i.e. Fridays, Valentine’s Day and Mother’s Day
  • Review and verify relevant monthly invoices from logistics partners before passing to Finance team for processing

Champion customer experience

  • Manage customers’ inquiries across all online channels (website’s livechat, Instagram, Facebook, emails) with urgency, love and empathy
  • Anticipate customers’ needs, go above and beyond to deliver delightful experiences consistently and at scale
  • Dig deep to understand customer’s real pain points and root causes, propose plans to address those issues

Drive business impact with data-driven insights

  • Set up and maintain internal tracking to monitor Operations and Customer Experiences performance and identify trends / opportunities
  • Identify, propose and implement initiatives to improve operational efficiency and customer experience across different touch points

REQUIREMENTS:

  • No prior experience in floristry necessary, fresh graduates are encouraged to apply
  • A love for people and beautiful things
  • A strong sense of urgency, responsibility, focus and discipline
  • A good knowledge of operations, supply chain, inventory management and customer service is a huge plus
  • Highly organised, adaptive to changes and uncertainties, and loves putting processes in place to ensure everything runs like clockwork
  • Ability to think quickly on one’s feet, resourcefulness and a desire to put everything in order
  • Customer experience obsessed, taking pride in making every experience a memorable & delightful one for customers
  • Ability to handle difficult customers/situations and convert a not-so-optimal experience to a wow experience
  • Must have a positive attitude and be willing to learn, unlearn & get your hands dirty (literally!)
  • Teamwork and curiosity

APPLICATIONS:
All interested applicants, please email us at careers@happybunch.com.sg with your resume. Upon reviewing your application, we will contact suitable candidates for interviews and operations assignments.

Flower Fairy (Regular Part-time, Hiring)

JOB DESCRIPTION
The Flower Fairy will join a group of majority in charge of the A-Z of all things flowery. We welcome all flower lovers from all walks of life.

Working days/hours are from Monday to Friday, 8:30am to 2pm (standard), with possibility of extension based on daily workload. We might ask for help on selected Saturdays with advance notice.

This is a part-time position (hourly rate) with stable working schedule. Minimum commitment: 6 months, with possibility of converting to full-time arrangement at the end of 6 months.

RESPONSIBILITIES:

  • Execute flowers arrangement meticulously. Meet the number of targeted bunches allocated daily within the allocated time
  • Label and tag all orders of daily bunches correctly and accurately according to the delivery order
  • Assist in flower receiving from supplier
  • Conduct flower preparation and perform freshness check for flowers according to standard
  • Keep track on stock count for flowers
  • Execute cutting and other relevant preparation for packaging materials
  • Cooperate with team members in keeping work tables and area clean
  • Keep tools and supplies organised and in order at all times
  • Any other adhoc assignments from time to time

REQUIREMENTS:

  • No prior experience in floristry necessary
  • A love for flowers and people
  • A strong sense of urgency, responsibility, focus and discipline
  • Teamwork and curiosity

All interested applicants, please email us at careers@happybunch.com.sg.