Would you like to join our #HBFamily?

Happy Bunch is expanding! Leading the game at the fun intersection of e-commerce, gifts and flowers. We’re still lean, but not-at-all mean. If you play by your strengths, push for ideas and swear by results, we can promise you an exciting journey. One filled with growth, imagination, and laughter. Care to join us?

POSITION: OPERATIONS & CUSTOMER EXPERIENCE ASSOCIATE / INTERN
(Full-time & Intern Positions Available, Hiring)

ABOUT THE ROLE

At Happy Bunch, Operations and Customer Experience is the foundation to our success. Our promise is to surprise and delight with a thoughtful, simple gifting experience. You make it actually happen. 

We believe this is a demanding role that requires a broad skill set to be successful. You are directly responsible for making sure the orders get to the right people at the right time while looking beautiful. In addition, you ensure we deliver thoughtful customer experiences at every touch point with customers & their recipients, and always strive to make a positive difference in our customers’ lives.

You will need to work closely with internal teams and external partners to create a seamless, thoughtful gifting experience at scale.

Working hours are Monday to Friday, 8:30am to 6pm. However, you should also be prepared to work on weekends and/or public holidays to support selected peak gifting seasons’ operations (eg. CNY, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, etc.).

RESPONSIBILITIES

1) Take Charge of Daily Operations:

  • In charge of preparing gift boxes for both online & corporate orders
  • Manage & ensure orders are processed in a timely manner
  • Assist customers with edit requests related to their orders
  • Work closely with production team and delivery partners to track and ensure all orders for the day are correctly prepared, dispatched, and delivered on time
  • Review and verify relevant invoices prior to passing to accounts for payment
  • Strategise, plan and implement measures to ensure smooth operations & deliveries, particularly during seasonal peak periods, i.e. Valentine’s Day, Mother’s Day, Christmas, etc.

2) Champion Customer Experience

  • Manage enquiries across all online channels, including email, Facebook and Instagram messages in a timely manner
  • Ensure enquiries & feedback are responded with urgency, love & empathy
  • Anticipate customers’ needs, go above-and-beyond to deliver wow experiences consistently

3) Drive impactful business enhancements with data-driven insights

  • Set up & maintain internal tracking to monitor performance/insights with regards to Operations & Customer Experience
  • Dive deep into customer inquiries and feedback, and keep the entire team updated of the customer needs, pain points and any potential areas for service improvement/expansion
  • Identify, propose & work closely with relevant internal teams to implement business process changes and achieve operational efficiency & delightful customer experience at scale
  • Identify new logistic partners, negotiate with existing logistics partners and research routing software and relevant technologies in order to push for critical changes to improve operational workflow

4) Other Responsibilities

  • Coordinate with suppliers & gift partners for stock replenishment, receive & QC received products, maintain accurate inventory list
  • Assist with other projects/tasks as and when required

REQUIREMENTS

  • Preferably candidates with good knowledge and/or prior experiences in startups, ecommerce operations, last-mile logistics and/or customer service
  • Highly organised, adaptive to changes & uncertainties, and loves putting processes in place to ensure everything runs like clockwork
  • Ability to think quickly on one’s feet, have resourcefulness and a desire to resolve issues effectively & put everything in order
  • Customer experience obsessed, taking pride in making every touchpoint a delightful experience for customers, able to handle challenging customers/situations independently and convert a not-so-optimal experience to a wow experience
  • Must have a positive attitude & a strong sense of urgency, must be willing to learn, and get your hands dirty (literally!)
  • A love for flowers, gifting, and making people happy!
  • Comfortable working independently in a fast-paced startup environment, and as part of a very small team
  • Fresh graduates are welcome to apply

APPLICATIONS
All interested applicants, please email us your CV at careers@happybunch.com.sg. We currently only accept applicants who are Singaporean or Singapore PR, and are based in Singapore. Due to tight resources available, we will unfortunately only be able to contact shortlisted candidates.

COMMITMENT PERIOD

  • For full-time position: Preferably the candidate is able to start immediately
  • For internship position: Candidate must be able to commit from 01 Jun 2021 to 31 Dec 2021

POSITION: COPYWRITING ASSOCIATE
(Full-time, Hiring)

ABOUT THE ROLE

At Happy Bunch, copywriting plays a crucial role in our success. Accurate, relatable and strategic communication is the backbone of every customer’s journey with us, and is key to building trust and interest with our audience. We’re looking for a Copywriting Associate to join our team and to take the lead on content creation and copywriting across our various channels.  

You will be reporting to our Country Manager and Marketing Lead who are based in Singapore. The perfect candidate would have the courage to tackle challenges independently, the ability to think strategically, empathetically, and creatively, have a good way with words, possess a can-do attitude, and a willingness to learn and adapt. 

Working hours are Monday to Friday, 9am to 6pm.

RESPONSIBILITIES

1) SEO Marketing

  • Take full ownership of end-to-end SEO content building—including research, strategising, ideation, writing & execution, and result monitoring 
  • Conduct regular market research to monitor competitor landscape, and document consumer & target audience insights to identify new SEO content and campaign opportunities
  • Work closely with Country Manager and Marketing Lead in driving high-impact SEO projects as part of an aggressive marketing plan for 2021, and contribute by creating effective written content for our website & blog 

2) PR Content & Outreach

  • Conduct regular market research and develop PR strategy to support marketing and branding objectives
  • Develop PR content and strategically produce interesting and engaging press releases
  • Assist Marketing Lead in conducting PR outreach to targeted media outlets  

3) Social Media & Email Marketing

  • Work closely with Marketing Lead & Designer to produce useful & refreshing content for social media and EDM channels, which include seasonal campaigns and everyday content
  • Take charge of executing written copy for social media posts and EDM channels throughout the week. You are expected to adapt and communicate according to our brand tone.

4) Other Responsibilities

  • Proactively participate in marketing decisions and marketing campaigns across the year
  • Produce copy for our full range of product offerings, including product descriptions and product packaging
  • Continuously improve our UX by producing copy for all touch points across our users’ journey (website ordering process, email notifications, etc.)
  • Other projects/assignments as and when required

REQUIREMENTS

  • Preferably candidates who have prior experience working in start-ups and eCommerce 
  • Fresh grads are welcome to apply
  • Excellent command of written and spoken English
  • Loves writing, and writing content related to gifting & lifestyle
  • Basic design skills (Adobe Photoshop, Photography) are a plus
  • Resourceful, adaptive to changes and uncertainties, able to empathise with pain points from our customers & target audience 
  • A strong sense of urgency, responsibility, commitment, curiosity, and continuous learning
  • Comfortable working independently in a fast-paced startup environment, and as part of a very small! team
  • A love for flowers, gifting, and making people happy!

APPLICATIONS
All interested applicants, please email us your CV at careers@happybunch.com.sg. We currently only accept applicants who are Singaporean or Singapore PR, and are based in Singapore. Due to tight resources available, we will unfortunately only be able to contact shortlisted candidates.

COMMITMENT PERIOD

Preferably the candidate is able to start immediately.

POSITION: PARTNERSHIP & BUSINESS DEVELOPMENT ASSOCIATE
(Full-time, Hiring)

ABOUT THE ROLE
We are a fast-growing e-commerce business in the gifting space. Started in late 2017 in Singapore as a flower delivery startup, we have since expanded our business to gifting and have found early success in the corporate gifting vertical in recent months. To speed up our growth and further enhance our offerings for corporate clients, we’re looking for a Partnership & Business Development Associate to join our team and take the lead on Corporate Gifting from the start to the end.

You will be our very first hire for our Corporate Gifting team, which means you will play a crucial part in helping us envision and shape our Corporate Gifting strategy. You will report to our Country Manager and Marketing Lead who are based in Singapore, and will also receive guidance from our CEO who is based in Malaysia. The perfect candidate would need to have the courage to tackle challenges independently, the ability to think strategically and holistically, possess a can-do attitude, and a willingness to learn and adapt.

Working hours are Monday to Friday, 9am to 6pm.

RESPONSIBILITIES

1) Corporate Client Management

  • Build a strong understanding of Happy Bunch’s current product and service offerings, business model and pricing strategies
  • Lead the coordination with corporate clients from the start till the end – including but not limited to – requirements gathering, consultation, proposal preparation, project management, project summary and feedback gathering
  • Work closely with internal team and gift partners to ensure the preparation are completely smoothly
  • Build trust and rapport with corporate clients, and ensure they feel well supported throughout the process

2 ) Brand Partnership & Product Sourcing:

  • Research, identify and source for new products, new brands, new packaging options to better support corporate gifting needs
  • Handle the negotiation with partners and onboard them to Happy Bunch system
  • Work closely with the Marketing team to update marketing materials with the latest available brands and gift options.

3) Corporate Gifting Strategy:

  • Analyse conversion performance, market trends and client feedback to identify critical areas for enhancement and unlock growth opportunities
  • Work closely with Marketing team to improve performance of inbound marketing for Corporate Gifting
  • Work closely with Country Manager and Marketing Lead to shape the Corporate Gifting strategy – including but not limited to – positioning, audience segmentation, communication strategy, pricing, product and servicing offerings, and retention

4) Other scopes which are not yet defined:

  • As we are still shaping our Corporate Gifting offerings, possibilities are endless
  • Keep an open mind, and take the lead in proposing relevant initiatives and making it happen

REQUIREMENTS

  • Preferably candidates who have prior experience working in start-ups, e-commerce, service industry in client facing roles
  • Fresh grads are welcomed to apply
  • Resourceful, adaptive to changes and uncertainties
  • A strong sense of urgency, responsibility, commitment and curiosity
  • A strong passion in working and developing business strategy and processes from zero
  • A passion for delivering top-notch customer experiences efficiently and effectively
  • Comfortable working independently in a fast-paced startup environment, and as part of a very small team

APPLICATIONS
All interested applicants, please email us at careers@happybunch.com.sg with your resume. Only applicants based in Singapore, and are Singaporean/PR will be considered. Kindly note that only shortlisted candidates will be notified.