Careers

Happy Bunch is expanding! Leading the game at the fun intersection of e-commerce and flowers. We’re still lean, but not-at-all mean. If you play by your strengths, push for ideas and swear by results, we can promise you an exciting journey. One filled with growth, imagination, and laughter. Care to join us?

Operations Associate

ABOUT THE JOB
At Happy Bunch, we consider Operations and Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure our bouquets of joy look fresh and beautiful, our customers happy and satisfied. Delivering awesome Customer Experience is about making a positive difference in our customers’ life, building brand love and helping us standing out from the crowd.

We believe this is a demanding role that requires a broad skillset to be successful. Not only will you be directly responsible for making sure our flowers get to the right people at the right time, fight for our customers’ happiness to be achieved, you will also be working closely with our Production team and external partners to create a seamless infrastructure for floristry magic.

RESPONSIBILITIES:

Manage & process daily sales orders

  • Manage & ensure orders are processed in a timely manner
  • Advise & assist customers with special instructions, change of details and other relevant requests
  • Create & prepare delivery tags for daily orders
  • Track and ensure all orders for the day will be delivered correctly
  • Identify inefficiency and automation opportunities, negotiate with logistics partners and routing software and push for critical changes to improve operational workflow
  • Work closely with production team to ensure all orders are fulfilled correctly for the day
  • Identify & recommend way to improve internal processing & tracking processes as the business scales
  • Review and verify relevant invoices prior to passing to accounts for payment
  • Strategise, plan and implement measures to ensure smooth operations & deliveries, particularly during seasonal peak periods, i.e. Fridays, Valentine’s Day and Mother’s Day

Champion customer experience

  • Manage enquiries across all online channels, including live chat, email Facebook and Instagram in a timely manner
  • Ensure delivery status enquiries and complaints are responded with urgency, love & empathy
  • Identify opportunities & go above-and-beyond to deliver wow experiences

REQUIREMENTS:

  • No prior experience in floristry necessary
  • A good knowledge of operations, supply chain, inventory management and customer service are a huge plus
  • Fresh graduates are welcome to apply
  • We are looking for a people person who is highly organised, adaptive to changes & uncertainties, and loves putting processes in place to ensure everything runs like clockwork
  • An ability to think quickly on one’s feet, resourcefulness and a desire to put everything in order also gets points in our book
  • Must have a positive attitude and be willing to learn, unlearn & get your hands dirty (literally!)

All interested applicants, please email us your CV at careers@happybunch.com.sg

Flower Fairy
JOB DESCRIPTION

The Flower Fairy will join a group of majority in charge of the A-Z of all things flowery. We welcome all flower lovers from all walks of life. Working days/hours are fixed from Monday to Friday, 9am to 5pm, and selected Saturday, 9am to 2pm (part-time position, hourly rate).

RESPONSIBILITIES :

  • Execute flowers arrangement meticulously. Meet the number of targeted bunches allocated daily within the allocated time
  • Label and tag all orders of daily bunches correctly and accurately according to the delivery order
  • Assist in flower receiving from supplier. Conduct flower preparation and perform freshness check for flowers according to standard
  • Keep track on stock count for flowers
  • Execute cutting and other relevant preparation for packaging materials
  • Cooperate with team members in keeping work tables and area clean. In addition, keep tools and supplies organized and in order at all times

REQUIREMENTS:

  • No prior experience in floristry necessary
  • A love for flowers and people
  • A strong sense of urgency, responsibility, focus and discipline

All interested applicants, please email us at careers@happybunch.com.sg