Would you like to join our #HBFamily?

Happy Bunch is expanding! Leading the game at the fun intersection of e-commerce, gifts and flowers. We’re still lean, but not-at-all mean. If you play by your strengths, push for ideas and swear by results, we can promise you an exciting journey. One filled with growth, imagination, and laughter. Care to join us?

POSITION: OPERATIONS & CUSTOMER EXPERIENCE ASSOCIATE
(FULL-TIME, HIRING)

ABOUT THE ROLE
At Happy Bunch, we consider Operations & Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure all the orders are in great condition and delivered on time, as a result, making customers happy and satisfied. This role will allow you to make positive impact in customers’ lives and help Happy Bunch stand out from the crowd.

We believe this is a demanding role that requires a broad skill sets to succeed. Not only you will be directly responsible for orders get to the right people at the right time, you will also working closely with internal teams (Marketing, Flower and Tech) as well as external partners to create a seamless and thoughtful gifting experience for customers.

Work days/hours are from Monday to Friday, 8:30am to 6:00pm.

RESPONSIBILITIES:
1. Take charge of managing & processing daily deliveries
– Manage and ensure orders are processed timely with the correct details
– Coordinate with logistics partner and ensure all orders are being dispatched and delivered on time
– Manage and optimise delivery costs
– Strategise, plan and implement measures to ensure smooth operations & deliveries, particularly during seasonal peak periods, i.e. Fridays, Valentine’s Day and Mother’s Day
– Review and verify relevant monthly invoices from logistics partners before passing to Finance team for processing

2. Champion customer experience
– Manage customers’ inquiries across all online channels (website’s livechat, Instagram, Facebook, emails) with urgency, love and empathy
– Anticipate customers’ needs, go above and beyond to deliver delightful experiences consistently and at scale
– Dig deep to understand customer’s real pain points and root causes, propose plans to prioritise and address those issues

3. Drive business impact with data-driven insights
– Set up and maintain internal tracking to monitor Operations and Customer Experiences performance and identify trends / opportunities
– Identify, propose and implement initiatives to improve operational efficiency and customer experience across different touch points

4. Assist in Sourcing and Procurement
– Research and contact potential suppliers for necessary information as needed
– Prepare comparison and recommend suitable supplier based on internal guidelines and requirements
– As we’re working with a very small team, you might be tasked to contribute and assist with any other projects as and when needed.

REQUIREMENTS:
– No prior experience in floristry necessary, fresh graduates are encouraged to apply. This is a junior role which is suitable for applicants with not more than 2 years of working experience.
– A love for people, a strong sense of urgency, responsibility, focus and discipline
– A good knowledge of operations, supply chain, inventory management and customer service
– Highly organised, adaptive to changes and uncertainties, and loves putting processes in place to ensure everything runs like clockwork
– Ability to think quickly on one’s feet, resourcefulness and a desire to put everything in order
– Customer experience obsessed, taking pride in making every experience a memorable & delightful one for customers
– Ability to handle difficult customers/situations and convert a not-so-optimal experience to a wow experience
– Must have a positive attitude and be willing to learn, unlearn & get your hands dirty (literally!)

APPLICATIONS:
All interested applicants, please email us at careers@happybunch.com.sg with your resume. Upon reviewing your application, we will contact suitable candidates for interviews and operations test/assignments.

POSITION: OPERATIONS INTERN
E-COMMERECE & LAST-MILE LOGISTICS
(INTERNSHIP, HIRING)

ABOUT THE ROLE
Reporting to the Country Manager, the Operations Intern will join our operations team and play a crucial role in driving business results through ensuring effective & efficient operations, timely delivery and good customer experiences. The perfect candidate would have the ability to think strategically, a can-do attitude, and a willingness to learn and adapt.

Working hours are Monday to Friday, 8:30am to 6pm.

RESPONSIBILITIES:
– Manage and ensure orders are processed timely with the correct details
– Coordinate proactively with logistics partner and delivery agents to ensure all orders are being dispatched and delivered in a timely & fuss-free manner
– Actively contribute to the planning and implementation process to ensure smooth operations & deliveries during seasonal peaks, i.e. Christmas, CNY, Valentine’s Day
– Prepare supporting documents and assist in verifying relevant delivery compensation claims against logistics partner’s SLA on the monthly basis
– Maintain internal tracking of Operations performance metrics and identify trends/opportunities for further improvement
– Propose and assist in implementing initiatives to improve operational effectiveness and efficiency, and customer experience across relevant touch points
– Assist with other assignments when required

REQUIREMENTS:
– Preferably students majoring in operations and/or last-mile logistics management
– Highly organised, adaptive to changes and uncertainties, and loves putting processes in place to ensure everything runs like clockwork
– Ability to think quickly on one’s feet and resourcefulness
– Keen interest in translating business inputs to efficient and effective operational processes
– A love for flowers, gifting, and making people happy!
– A strong sense of urgency, responsibility, focus, discipline, and continuous learning
– No prior experience in floristry necessary
– Comfortable working independently, and as part of a (very small!) team
– Comfortable working in a fast-paced startup environment

INTERNSHIP PERIOD:
At least 3 months, preferably from beginning November 2020 – end February 2021

APPLICATIONS:
All interested applicants, please email us at careers@happybunch.com.sg with your resume. Upon reviewing your application, we will contact suitable candidates for interview and operations assignment.

POSITION: DESIGN & PHOTOGRAPHY INTERN
(INTERNSHIP, HIRING)

ABOUT THE ROLE
Reporting to the Marketing Associate & Country Manager, the Design & Photography Intern will join our marketing team and play a crucial role in driving business results through impactful designs and images. The perfect candidate would have the ability to think strategically & creatively, have a good eye for design & photography, a can-do attitude, and a willingness to learn and adapt.

Working hours are Monday to Friday, 9am to 6pm.

RESPONSIBILITIES:
– Work with Marketing Associate & Country Manager in driving business results through effective & aggressive marketing plan for 2020/2021
– Create digital collaterals for website, email marketing & social media
– Capture & edit photos for product shots and styling shots
– Design print collaterals for product packaging whenever necessary
– Proactively participate in marketing decisions, including market research, planning, content ideation, prioritisation, and execution of high-impact marketing campaigns
– Assist with other assignments when required

REQUIREMENTS:
– Great Photoshop & Illustrator skills
– Good photography skills (Basic photography knowledge is sufficient)
– Copywriting skills are a plus
– Ability to translate business inputs to impactful & delightful design works
– A love for flowers, gifting, and making people happy!
– A strong sense of urgency, responsibility, focus, discipline, and continuous learning
– No prior experience in floristry necessary
– Comfortable working independently, and as part of a (very small!) team
– Comfortable working in a fast-paced startup environment

INTERNSHIP PERIOD:
At least 3 months, preferably from beginning November 2020 – end February 2021

APPLICATIONS:
All interested applicants, please email us at careers@happybunch.com.sg with your resume. Upon reviewing your application, we will contact suitable candidates for interview and design assignment.

POSITION: COPYWRITING INTERN
(INTERNSHIP, HIRING)

ABOUT THE ROLE
Reporting to the Marketing Associate & Country Manager, the Copywriting Intern will join our marketing team and play a crucial role in driving business results through impactful communication. The perfect candidate would have the ability to think strategically & creatively, have a good way with words, a can-do attitude, and a willingness to learn and adapt.

Working hours are Monday to Friday, 9am to 6pm.

RESPONSIBILITIES:
– Work with Marketing Associate & Country Manager in driving business results through effective & aggressive marketing plan for 2020/2021
– Create engaging written content for website, SEO, email marketing, social media, and PR related articles. You are expected to adapt and communicate according to our brand tone.
– Proactively participate in marketing decisions, including market research, planning, content ideation, prioritisation, and execution of high-impact marketing campaigns
– Assist with other assignments when required

REQUIREMENTS:
– Excellent command of written and spoken English
– Loves writing, and writing content related to gifting & lifestyle
– Design skills (Photoshop, Photography) are a plus
– A love for flowers, gifting, and making people happy!
– Ability to translate business inputs to impactful & delightful communication
– A strong sense of urgency, responsibility, focus, discipline, and continuous learning
– No prior experience in floristry necessary
– Comfortable working independently, and as part of a (very small!) team
– Comfortable working in a fast-paced startup environment

INTERNSHIP PERIOD:
At least 3 months, preferably from beginning November 2020 – end February 2021

APPLICATIONS:
All interested applicants, please email us at careers@happybunch.com.sg with your resume. Upon reviewing your application, we will contact suitable candidates for interview and copywriting assignment.