Careers

Happy Bunch is expanding! Leading the game at the fun intersection of e-commerce and flowers. We’re still lean, but not-at-all mean. If you play by your strengths, push for ideas and swear by results, we can promise you an exciting journey. One filled with growth, imagination, and laughter. Care to join us?

Operations & Customer Experience Associate (Full-time, Position Closed)
JOB DESCRIPTION

At Happy Bunch, we consider Operations and Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure our bouquets of joy look fresh, beautiful and delivered on time, our customers happy and satisfied. Delivering awesome customer experience is about making a positive difference in our customers’ lives, building brand love and helping us standing out from the crowd.

We believe this is a demanding role that requires a broad skill set to be successful. Not only will you be directly responsible for making sure our flowers get to the right people at the right time, fight for our customers’ happiness to be achieved, you will also be working closely with our Production team and external partners to create a seamless infrastructure for floristry magic.

RESPONSIBILITIES :

Take charge of managing & processing daily sales orders & customer requests

  • Manage & ensure orders are processed in a timely manner
  • Assist customers with requests related to their orders
  • Ensure optimised routing at minimised cost for daily delivery
  • Work closely with production team and delivery partners to track and ensure all orders for the day are correctly prepared & dispatched
  • Strategise, plan and implement measures to ensure smooth operations & deliveries, particularly during seasonal peak periods, i.e. Fridays, Valentine’s Day and Mother’s Day
  • Review and verify relevant invoices prior to passing to accounts for payment

Champion customer experience

  • Manage enquiries across all online channels, including live chat, email Facebook and Instagram in a timely manner
  • Ensure delivery status enquiries and complaints are responded with urgency, love & empathy
  • Strive the understand the root causes of each inquiry, anticipate customer’s need, go above-and-beyond to deliver wow experiences consistently

Drive business impact with data-driven insights

  • Set up & maintain internal tracking to monitor performance/insights with regards to Operations & Customer Experience
  • Identify, propose & implement business process changes to scale operational efficiency & 5-star customer experience
  • Identify new logistic partners, negotiate with existing logistics partners and routing software and push for critical changes to improve operational workflow

REQUIREMENTS:

  • No prior experience in floristry necessary
  • Fresh graduates are welcome to apply
  • A love for flowers and people
  • Highly organised, adaptive to changes & uncertainties, and loves putting processes in place to ensure everything runs like clockwork
  • Ability to think quickly on one’s feet, resourcefulness and a desire to put everything in order
  • Customer experience obsessed, taking pride in making every touchpoint a memorable one for customers
  • Ability to handle difficult customers/situations and convert a not-so-optimal experience to a wow experience
  • Must have a positive attitude and be willing to learn, unlearn & get your hands dirty (literally!)
  • A strong sense of urgency, responsibility, focus and discipline
  • A good knowledge of operations, supply chain, inventory management and customer service are a huge plus

We are only able to process applications from Singaporean/Singapore PR candidates. All interested applicants, please email us at careers@happybunch.com.sg.

Flower Fairy (Regular Part-time, Position Closed)

JOB DESCRIPTION

The Flower Fairy will join a group of majority in charge of the A-Z of all things flowery. We welcome all flower lovers from all walks of life. Working days/hours are fixed from Monday to Friday, 9am to 2pm (with possibility of extension based on daily workload), and selected Saturday, 9am to 2pm. This is a part-time position (hourly rate) with stable working schedule. Minimum commitment: 6 months.

RESPONSIBILITIES :

  • Execute flowers arrangement meticulously. Meet the number of targeted bunches allocated daily within the allocated time
  • Label and tag all orders of daily bunches correctly and accurately according to the delivery order
  • Assist in flower receiving from supplier
  • Conduct flower preparation and perform freshness check for flowers according to standard
  • Keep track on stock count for flowers
  • Execute cutting and other relevant preparation for packaging materials
  • Cooperate with team members in keeping work tables and area clean
  • Keep tools and supplies organized and in order at all times
  • Any other adhoc assignments from time to time

REQUIREMENTS:

  • No prior experience in floristry necessary
  • A love for flowers and people
  • A strong sense of urgency, responsibility, focus and discipline

All interested applicants, please email us at careers@happybunch.com.sg

Graphic Designer (Intern, Hiring)
JOB DESCRIPTION

Reporting to Assistant Marketing Manager & Country Manager, the Graphic Design Intern is a part of our marketing team that helps translate marketing campaigns to impactful design work. The perfect candidate would have keen eyes for design, a can-do attitude and willingness to learn and adapt. Working days/hours are from Monday to Friday, 9am to 6pm. Minimum commitment: 3 months.

RESPONSIBILITIES :

  • Work with Assistant Marketing Manager & Country Manager in executing graphic design projects to support our aggressive marketing plan for 2019
  • Conceptualise and execute creative ideas and visuals which are suitable for daily social media (Instagram & Facebook) postings, and seasonal campaigns.
  • Art direct and shoot daily product visuals (i.e. Instagram flatlay, Instagram Stories)
  • Design and put together weekly sample bunches
  • Brainstorm & contribute to marketing campaign ideas
  • Assist with other assignments when required

REQUIREMENTS:

  • A love for pretty things and people
  • Passionate about creative visualization and graphic design
  • Good understanding of colors, layout and typography
  • A strong sense of urgency, responsibility, focus and discipline
  • Proficient in graphic design programs like Photoshop and Illustrator
  • Ability to translate business inputs to impactful & delightful design works
  • Teamwork and curiosity
  • No prior experience in floristry necessary

All interested applicants, please email us at careers@happybunch.com.sg. Shortlisted candidates is requested to take a graphic design competency test. Please attach portfolio if any.